Celeste Cook
Water Valley
Summary
Experienced in operational management within the restaurant industry, successfully established processes to enhance workflow and maintain productivity. Demonstrated ability to resolve customer complaints effectively while providing exceptional service, contributing to overall customer satisfaction. Trained and mentored team members to improve performance and foster a collaborative work environment. Analyzed customer feedback data to implement action plans aimed at improving service offerings.
Overview
7
7
years of professional experience
Work History
Manager
Lamar Yard
Oxford
01.2023 - 02.2024
- Opened the restaurant and subsequently closed the restaurant
- Counted money at the end of the day and paid servers money owed from tips earned
- Resolve customer complaints in a timely manner
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured the restaurant operated in a productive manner
- Helped team with their duties to ensure a successful shift
- Established processes to ensure efficient workflow throughout the organization.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Customer Service Representative
Lowes Home Improvment
Peoria
12.2019 - 09.2020
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
Server/ Bartender/ Trainer
Gordon Biersch Brewery Restaurant Group Inc.
Peoria
11.2017 - 06.2020
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
- Assisted in training new servers.
- Accurately recorded orders on cash register and point-of-sale system.
- Prepared drinks according to standard recipes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Restaurant Hostess
Gordon Biersch Brewery Restaurants
Peoria
11.2017 - 06.2020
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
Bartender
Lumberjacks Axe Throwing - Westgate
Peoria
10.2019 - 01.2020
- Provided drink suggestions to customers based on their preferences.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Attended regular training sessions to stay updated on new products or trends.
- Developed good working relationships with fellow employees through effective communication.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
- Stocked ice bins and coolers as needed throughout shift.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Greeted customers and provided excellent customer service.
- Performed opening and closing duties including restocking supplies.
Associate
Panera Bread
Peoria
10.2016 - 11.2017
- Processed payments using point-of-sale systems.
- Helped customers locate items within the store using the inventory system.
- Handled incoming calls from customers regarding orders or other inquiries.
- Built relationships with customers by providing friendly customer service.
- Ensured compliance with company safety regulations at all times while on the job.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Some College (No Degree) - General Studies
Glendale Community College
Glendale, AZSkills
- Customer service
- Employee training
- Conflict resolution
- Operational management
- Cash handling
- Inventory management
- Sales enhancement
Timeline
Manager
Lamar Yard
01.2023 - 02.2024
Customer Service Representative
Lowes Home Improvment
12.2019 - 09.2020
Bartender
Lumberjacks Axe Throwing - Westgate
10.2019 - 01.2020
Server/ Bartender/ Trainer
Gordon Biersch Brewery Restaurant Group Inc.
11.2017 - 06.2020
Restaurant Hostess
Gordon Biersch Brewery Restaurants
11.2017 - 06.2020
Associate
Panera Bread
10.2016 - 11.2017
Some College (No Degree) - General Studies
Glendale Community College