Centearia Simmons
Yazoo City
Summary
Dynamic and dependable professional with extensive experience at Hampton Inn By Hilton, excelling in customer service and record management. Proven ability to enhance guest satisfaction through effective communication and meticulous attention to detail. Skilled in payment processing and committed to maintaining confidentiality while fostering positive relationships with clients and colleagues.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Hampton Inn By Hilton
Yazoo City
05.2024 - 08.2024
- Responded to customer inquiries via phone, email, and in person.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Updated customer information in databases regularly to ensure accuracy of records.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled sensitive information in a confidential manner.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Greeted customers warmly and made them feel welcome.
- Explained policies and procedures to visitors.
- Maintained a clean and organized reception area to uphold company image.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Greeted customers, answered general questions and directed to appropriate locations.
Counselor Intern
Dream Innovations
Yazoo City
05.2023 - 08.2023
- Maintained comprehensive records of all client interactions and progress notes.
- Assisted in the development of individualized treatment plans for clients.
- Conducted outreach activities within the community aimed at increasing awareness of mental health issues.
- Attended weekly staff meetings to discuss case management strategies and client care plans.
- Developed relationships with outside agencies that provide additional support services.
Education
High School Diploma -
Yazoo City High School
Yazoo City, MS05-2023
Associate of Science - Veterinary Science
Alcorn State University
Lorman, MSSkills
- Customer service
- Data entry
- Payment processing
- Record management
- Treatment planning
- Community outreach
- Office organization
- Effective communication
- Attention to detail
- Time management
- Confidential information handling
- Recordkeeping
- Dependable and responsible
Timeline
Front Desk Receptionist
Hampton Inn By Hilton
05.2024 - 08.2024
Counselor Intern
Dream Innovations
05.2023 - 08.2023
High School Diploma -
Yazoo City High School
Associate of Science - Veterinary Science
Alcorn State University
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