Centoria Magee
Prentiss
Summary
Dynamic professional with a strong work ethic and proven Customer service skills at VOX PRINTING COMPANY. Successfully implemented process improvements, enhancing productivity and reducing downtime. Adept at effective communication and customer support, ensuring high satisfaction and timely resolutions. Committed to maintaining quality standards and fostering team collaboration for optimal service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Machine Operator
VOX PRINTING COMPANY
01.2025 - 06.2025
- Operated machinery efficiently to meet production schedules and quality standards.
- Monitored equipment performance, identifying and resolving operational issues promptly.
- Trained new operators on safety protocols and machine operation procedures.
- Implemented process improvements to enhance productivity and reduce downtime.
- Maintained accurate records of production output and machine maintenance activities.
Customer Support Specialist
General Dynamics
06.2022 - 01.2025
- Resolved customer inquiries efficiently, ensuring high satisfaction and timely responses.
- Assisted in troubleshooting technical issues using CRM software for effective problem resolution.
- Collaborated with team members to enhance service delivery processes and improve response times.
Customer Service Representative
Carnet Healthcare
11.2020 - 04.2022
- Resolved customer inquiries through effective communication and product knowledge.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Utilized CRM software to track interactions and ensure accurate follow-ups.
- Adapted to changing customer needs by providing tailored solutions and support.
Salesperson
Coca Cola Southwest Beverages
11.2018 - 06.2020
- Assisted customers by providing product information and answering inquiries
- Demonstrated product features to enhance customer engagement
- Processed transactions accurately using point-of-sale systems
- Maintained organized merchandise displays to optimize sales potential
Education
No Degree - Nursing
William Carey University
Hattiesburg, MS08-2020
High School Diploma -
Bassfield High School
Bassfield, MS05-2016
Skills
- Strong work ethic
- Good communication
- Attention to detail
- Machinery operation
- Data Entry
- Appointment scheduling
- Hipaa compliance
- effective communications
Certification
CPR CERTIFICATION 9-1-23
BBP CERTIFICATION 9-1-23
Timeline
Machine Operator
VOX PRINTING COMPANY
01.2025 - 06.2025
Customer Support Specialist
General Dynamics
06.2022 - 01.2025
Customer Service Representative
Carnet Healthcare
11.2020 - 04.2022
Salesperson
Coca Cola Southwest Beverages
11.2018 - 06.2020
No Degree - Nursing
William Carey University
High School Diploma -
Bassfield High School