Reyadah Anderson
Hattiesburg
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sagility
Remote
10.2023 - Current
- Assisted customers with inquiries through multiple communication channels.
- Resolved customer complaints efficiently and professionally to ensure satisfaction.
- Collaborated with team members to improve service delivery and processes.
- Escalated complex issues to management for advanced resolution strategies.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Conduent
Hattiesburg
09.2021 - 11.2022
- Resolved customer inquiries through phone, email, and chat support.
- Assisted customers with product selection and service-related questions.
- Collaborated with team members to enhance customer satisfaction strategies.
- Maintained detailed records of customer interactions and feedback.
- Escalated complex issues to management for resolution and follow-up.
- Provided feedback on process improvements to enhance service delivery efficiency.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Maximus
Hattiesburg
01.2020 - 01.2021
- Documented customer interactions using company-specific software systems.
- Educated clients on service offerings and operational procedures effectively.
- Collaborated with team members to improve customer service processes.
- Maintained accurate records of customer feedback and complaints consistently.
- Conducted follow-up communications to ensure customer satisfaction levels were met.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma - General Studies
Jubilee Performing Arts Center
Summit, MS 05.2009 - 06/2013
Skills
- Customer service
- CRM software
- Issue escalation
- Process improvement
- Communication strategies
- Customer satisfaction
- Team collaboration
- Analytical thinking
- Product knowledge
- Problem solving
- Conflict resolution
- Time management
- Active listening
Languages
English, Expert
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Sagility
10.2023 - Current
Customer Service Representative
Conduent
09.2021 - 11.2022
Customer Service Representative
Maximus
01.2020 - 01.2021
High School Diploma - General Studies
Jubilee Performing Arts Center
05.2009 - 06/2013
Similar Profiles
Erika MonsivaizErika Monsivaiz
Customer Service Representative at SagilityCustomer Service Representative at Sagility
HARISH LHARISH L
Team Leader at SagilityTeam Leader at Sagility
TAHER ALITAHER ALI
Trainee Process Consultant at SagilityTrainee Process Consultant at Sagility
Taelor MageeTaelor Magee
Office Assistant at Natchez Pathology LabOffice Assistant at Natchez Pathology Lab
E. Paige ZimmermanE. Paige Zimmerman
Undergraduate Researcher at The University of Southern MississippiUndergraduate Researcher at The University of Southern Mississippi