Chameia Daniels
Horn Lake
Summary
Dynamic customer service professional with extensive experience at TurboTax, adept at resolving conflicts and enhancing customer loyalty through empathetic communication. Skilled in problem resolution and relationship building, I leverage critical thinking and data entry expertise to deliver exceptional service and drive satisfaction in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
William Sonoma
01.2024 - 02.2025
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Hire Standard Staffing
03.2023 - 06.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
TurboTax
01.2021 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Lake Cormorant
MississippiSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Client relations
Timeline
Customer Service Representative
William Sonoma
01.2024 - 02.2025
Customer Service Representative
Hire Standard Staffing
03.2023 - 06.2024
Customer Service Representative
TurboTax
01.2021 - 10.2022
High School Diploma -
Lake Cormorant
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