Chancler Harris
Forest
Summary
Content creator with extensive experience at DemonTimeGaming LLC, focusing on video editing and social media management. Increased YouTube subscribers through effective SEO strategies and engaging content. Skilled in conflict resolution and collaboration, driving brand success in team environments. Proficient in content design and user experience research, delivering high-quality results under tight deadlines.
Overview
20
20
years of professional experience
Work History
Content Creator
DemonTimeGaming LLC
Forest
03.2025 - Current
- Developed content strategies for social media platforms such as Facebook, Twitter, and Instagram.
- Edited videos using Adobe Premiere Pro and After Effects software.
- Collaborated with other departments in order to ensure content was consistent with the brand's messaging.
- Analyzed competitors' digital marketing efforts to gain insights into their success strategies.
- Ensured all published content adhered to best practices in terms of SEO optimization.
- Provided support during live events by creating real-time updates via social media outlets.
- Generated ideas for new blog posts or articles based on customer needs and current trends.
- Sourced relevant images, graphics, audio files, video clips for use in digital content.
- Gathered feedback from customers through surveys and focus groups, then incorporated into future content plans.
- Maintained an up-to-date library of all published materials.
- Researched topics related to the brand's industry to develop original content ideas.
- Edited existing copy when necessary to ensure accuracy and clarity.
- Built relationships with influencers who could help promote the brand's message online.
- Planned, produced and edited video projects to maximize engagement.
- Curated content for social media platforms.
- Utilized editing and photography tools to enhance storytelling.
- Posted useful, creative and timely content on social media, blog and website.
- Produced high-quality video content for YouTube, resultingin an increase in subscriber count.
Customer Service Representative
Concentrix
Forest
09.2024 - 04.2025
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Strengthened customer retention by offering discount options.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Surpassed sales goals through implementation of successful marketing strategies.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Cashier
Walmart
Forest
03.2013 - 07.2016
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Followed company security procedures for handling large sums of money.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Verified customer age requirement for alcohol or tobacco purchases.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Used suggestive selling techniques to promote add-on sales.
- Processed sales transactions to prevent long customer wait times.
Supervisor
Fred's Dollar Store
Forest
01.2009 - 11.2012
- Developed strategies to improve team performance and productivity.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Trained new employees on company policies and procedures.
Sales Clerk
Vowells market place
Forest
02.2005 - 01.2007
- Handled money, checks, credit cards, gift cards, returns and other forms of payments in accordance with established procedures.
- Assisted in the development of store displays to promote products.
- Processed sales transactions accurately and efficiently utilizing POS systems.
- Adhered to company guidelines for cash register operations including proper opening and closing procedures.
- Stocked shelves with merchandise ensuring adequate inventory levels were maintained.
- Provided product recommendations based on customer needs.
- Performed regular inventory counts to ensure accurate records were maintained.
- Resolved conflicts between customers and staff members professionally while maintaining composure during difficult situations.
- Balanced cash drawer at the end of each shift using appropriate methods of verification such as counting money or comparing receipts against daily totals.
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
- Performed price checks for items requested by customers when needed.
- Prepared merchandise for shipment according to company policy ensuring correct packing materials were used.
- Greeted customers and responded to inquiries in a professional manner.
- Identified opportunities to increase sales through cross-selling techniques.
- Ensured that promotional materials were adequately stocked at all times.
- Organized backroom stock areas as well as kept up with organization of front end display area.
- Followed up on customer requests or concerns in a timely manner.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Greeted customers upon entrance and handled cash and credit transactions.
- Pushed carts and loaded customer purchases into vehicles.
- Scanned merchandise barcodes and bagged items using appropriate strategies for each type.
- Received and submitted payments and returns with accuracy and efficiency.
- Operated cash registers, scanners, and computers to itemize and total customer purchases.
- Updated pricing and sales signs to promote merchandise.
Education
High School Diploma -
Forest Highschool
Forest, MS05-2008
Skills
- Content strategy
- Video editing
- Social media management
- SEO optimization
- Digital marketing
- Customer engagement
- Content scheduling
- Content editing
- Conflict resolution
- GIF animations
- Social media marketing
Timeline
Content Creator
DemonTimeGaming LLC
03.2025 - Current
Customer Service Representative
Concentrix
09.2024 - 04.2025
Cashier
Walmart
03.2013 - 07.2016
Supervisor
Fred's Dollar Store
01.2009 - 11.2012
Sales Clerk
Vowells market place
02.2005 - 01.2007
High School Diploma -
Forest Highschool
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