CHANIA BROOKS

* Addressed customer inquiries via phone, email, and chat, providing accurate and timely information regarding loan terms, interest rates, and payment options.

* Resolved customer issues and complaints by investigating problems, developing solutions, and making recommendations to prevent future occurrences.

* Processed loan payments, including setting up payment plans, processing loan modifications, and handling delinquent accounts.

* Maintained customer records by updating account information, documenting customer interactions, and ensuring data accuracy.

* Collaborated with other departments to resolve complex issues and improve customer service.

* Adhered to all company policies and procedures, as well as federal and state regulations.

• Handled cash register operations and customer transactions to process payments.
• Resolved customer issues promptly, ensuring satisfaction and loyalty.
• Processed and stocked merchandise in accordance with store standards.
• Greeted customers and provided product advice to increase sales.

• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.