Chappell Neeld
Brandon
Summary
Results-driven individual with a focus on collaboration and training. Experienced in optimizing store operations, fostering team success, and improving customer satisfaction through exceptional service.
Overview
15
15
years of professional experience
Work History
Key Holder/ Inventory Control Supervisor
Boot Barn
Flowood, MS
06.2025 - Current
- Assisted in managing store operations.
- Provided excellent customer service to enhance shopping experience.
- Maintained cleanliness and organization of sales floor and stock areas.
- Operated point-of-sale systems for efficient transaction processing.
- Trained new staff on store policies and operational procedures.
- Collaborated with management to implement promotional displays effectively.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Established key performance indicators (KPIs) for inventory control metrics, driving continuous improvement efforts.
- Enhanced order fulfillment speed, ensuring accurate picking, packing, and shipping of customer orders.
- Processed damaged goods and completed wasted inventory paperwork.
- Processed freight getting it floor ready
Team Member
Tractor Supply
Flowood, MS
10.2022 - 06.2025
- Assisted customers in locating products and providing information on features and benefits
- Maintained cleanliness and organization of sales floor to enhance customer experience
- Operated cash register, processed transactions, and handled customer inquiries efficiently
- Collaborated with team members to restock merchandise and ensure product availability
Shipping Manager
Mills True Value
Clinton MS
08.2011 - 09.2022
- Successfully sold a variety of hardware products to customers, providing excellent customer service and product knowledge
- Resolves customers complaints and inquires in a timely manner.
- Utilized point-of-sale systems to process payments efficiently and accurately.
- Handled returns and exchanges
- Preformed sales floor work such as stocking shelves and greeting customers
- Rented merchandise to customers.
- Completed daily manifests and ensured all shipments where received by carriers.
- Monitored stock levels and placed reorders as necessary to keep inventories stocked.
- Pulled correct product from inventory to pack into appropriate boxes for order fulfillment
- Managed customer orders and inquires in a professional and efficient manner.
Traffic Scheduling ( At Mills True Value Hardware)
Uhaul
Clinton MS
07.2021 - 09.2022
- Helped customers rent and schedule trucks in the time frame they needed.
- Checked in trucks being dropped off.
- Answered customer questions and concerns.
- Used Uhaul's scheduling POS system
- Processed payments
- Verified ages of possible renters
Education
Clinton High School
Clinton MS05-2012
No Degree -
Mississippi State University
Starkville MS08-2013
No Degree -
Hinds Community Collage
Raymond MS08-2014
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Handling off freight
Timeline
Key Holder/ Inventory Control Supervisor
Boot Barn
06.2025 - Current
Team Member
Tractor Supply
10.2022 - 06.2025
Traffic Scheduling ( At Mills True Value Hardware)
Uhaul
07.2021 - 09.2022
Shipping Manager
Mills True Value
08.2011 - 09.2022
Clinton High School
No Degree -
Mississippi State University
No Degree -
Hinds Community Collage