Chara Bolin
Ridgeland
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Work From Home Agent
Teleperformance USA
09.2022 - 10.2023
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Contributed ideas, decision-making skills and good judgment to achieve objectives.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Implemented and developed customer service training processes.
Customer Service Associate
Lowe's Home Improvement
10.2020 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Greeted and verified members and guests upon entry to optimize security.
- Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
Patient Care Assistant
Home Care Agency
02.2018 - 04.2020
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
Customer Service Representative
Conduent Call Center
03.2017 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Science - General Studies
Hinds Community College
Pearl, MS05.2018
High School Diploma -
Northwest Rankin High School
Flowood, MS12.2015
Skills
- Product Knowledge
- Inbound Calls
- Outbound Calls
- High Call Volume
- Complaint Resolution
- Data Entry
- Product Sales
- Microsoft Outlook
- Customer Service
- Technical Support
- Medicare
- Insurance
- Typing
- Resolution Coordinator
- Appointment and Meeting Scheduling
Certification
- PT - Phlebotomy Technician
Timeline
Work From Home Agent
Teleperformance USA
09.2022 - 10.2023
Customer Service Associate
Lowe's Home Improvement
10.2020 - 07.2021
Patient Care Assistant
Home Care Agency
02.2018 - 04.2020
Customer Service Representative
Conduent Call Center
03.2017 - 05.2018
Associate of Science - General Studies
Hinds Community College
High School Diploma -
Northwest Rankin High School
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