Charlea Fitzpatrick

•Handled high-volume inbound calls, addressing customer billing inquiries, account updates, and service issues.

• Processed payments, refunds, and account adjustments while maintaining accurate financial records.

• Resolved disputes with professionalism, achieving a 91% customer satisfaction score.

• Provided step-by-step support for account setup, troubleshooting, and billing navigation.

• Consistently exceeded department goals for call resolution and service quality.

• Verified patient insurance coverage, benefits, and eligibility to minimize claim denials and reduce payment delays.
• Handled billing inquiries and resolved discrepancies between providers, insurers, and patients, improving payment turnaround times.
• Ensured compliance with HIPAA and regulatory standards in all billing and insurance processes.
• Assisted patients with billing inquiries, payment plans, and insurance-related questions, improving patient satisfaction.
• Entered patient demographics, insurance, and billing details into EMR/EHR systems with 99% accuracy.