Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Charlean Thomas

Tchula

Summary

Dedicated caregiver with extensive experience at WR Community Services, excelling in personal care and medication administration. Proven ability to enhance client well-being through effective resource coordination and safety awareness. Recognized for fostering strong relationships and maintaining a clean, organized environment, ensuring a high standard of care and client satisfaction. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Efficient Assembly Line Production Worker known for high productivity and ability to complete tasks efficiently. Possess specialized skills in quality control, machinery operation, and safety protocols. Excel in teamwork, communication, and adaptability, ensuring seamless production processes. Committed to maintaining workplace safety and contributing positively to team dynamics. Skilled Assembly Line Production Worker with solid experience in manufacturing industry. Demonstrates strong understanding of assembly line procedures, quality control standards, and workplace safety regulations. Strengths include powerful organizational skills, ability to work as part of team and adaptability to fast-paced production environments. Significant impact made in previous roles by increasing efficiency and reducing waste through proactive identification of process improvements.

Overview

18
18
years of professional experience

Work History

Caregiver

WR Community Services
Lexington
02.2019 - 04.2025
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Laundered clothing and bedding to prevent infection.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Assisted clients with maintaining good personal hygiene.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Supported bathing, dressing and personal care needs.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Educated families about available resources for home health care services in the local community.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Helped clients get in and out of beds and wheelchairs.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.

Assembly Line Production Worker

Kasai North America, M-Tek
Madison
04.2012 - 06.2017
  • Inspected incoming raw materials prior to use in order to ensure quality assurance.
  • Tested completed products for proper functioning before shipping them out.
  • Reported any potential hazards or areas of improvement to supervisors immediately.
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Performed quality checks on products to ensure they met company standards.
  • Utilized computers for tracking inventory levels and updating databases with relevant information.
  • Recognized defective material and reported issues to management.
  • Created and maintained production schedules based on employee productivity, company needs and seasonal plans.
  • Assisted in training new employees on assembly line processes and procedures.
  • Used established assembly instructions to complete jobs.
  • Removed physical refuse and debris and organized tools to maintain safe work environment.
  • Packed finished products and prepared for shipment.
  • Assembled components according to established procedures and safety protocols.
  • Monitored assembly line operations to detect any issues or malfunctions.
  • Packaged products and double-checked package labels for accuracy.

Customer Service Representative

ResultsCX
Sebring
01.2013 - 12.2016
  • Developed strong customer relationships to encourage repeat business.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Oversaw warranty counseling process to manage expense controls.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Promoted available products and services to customers during service, account management and order calls.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Answered customer inquiries via phone, email, and chat.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Caregiver

Ability Works Inc
Greenwood
02.2007 - 03.2012
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Accompanied clients to social events such as movies or plays.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Coordinated transportation services for clients when necessary.
  • Recorded client status progress and challenges in logbooks and reports.
  • Laundered clothing and bedding to prevent infection.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Instructed family members on how to provide bedside care.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Contacted medical providers on behalf of clients to follow up on appointments.

Education

High School Diploma -

S V Marshall High
Lexington, MS
05-1994

Skills

  • Personal care
  • Medication administration
  • Meal preparation
  • Client mobility support
  • Hygiene assistance
  • Record keeping
  • Customer service
  • Resource coordination
  • Light housekeeping
  • Toileting assistance
  • Professional demeanor
  • Special needs care
  • Patient mobility assistance
  • Safety awareness

References

References available upon request.

Timeline

Caregiver

WR Community Services
02.2019 - 04.2025

Customer Service Representative

ResultsCX
01.2013 - 12.2016

Assembly Line Production Worker

Kasai North America, M-Tek
04.2012 - 06.2017

Caregiver

Ability Works Inc
02.2007 - 03.2012

High School Diploma -

S V Marshall High
Charlean Thomas