Charles Baker

• Managed inventory levels for commercial parts and ensured timely replenishment.
• Supervised team members in daily operations and facilitated training sessions.
• Developed relationships with customers to enhance service and support initiatives.
• Resolved customer inquiries related to parts availability and ordering procedures.
• Maintained records of all purchases, returns, transfers, and other transactions related to commercial parts management.
• Monitored inventory accuracy through cycle counts, adjustments, and analysis of discrepancies.
• Provided technical support to customers regarding product installation and troubleshooting issues.

In the Tech Support dept I assist over 6300 store locations with part look-up, automotive knowledge, and outsourcing for parts not carried by our company. I also help with any assistance needed within our company's online network.

• Maintained certifications and completed training on systems and components.
• Cooperated with other technicians from different disciplines to achieve optimal integration.
• Interpreted drawings and schematics to locate the correct parts needed to completely assist the team member and customers job the first time.
• Managed inventory levels for commercial parts and ensured timely replenishment.
• Supervised team members in daily operations and facilitated training sessions.
• Developed relationships with customers to enhance service and support initiatives.
• Resolved customer inquiries related to parts availability and ordering procedures.

• Built and maintained loyal, long-term customer relationships through effective account management.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Led employee evaluations with constructive feedback to boost performance.
• Supervised employees through planning, assignments and direction.
• Prepared staff work schedules and assigned team members to specific duties.
• Delegated work to staff, setting priorities and goals.
• Trained employees on duties, policies and procedures.