Charles Myers
Florence
Summary
Hardworking professional skilled at diagnostics and repairs. Proactive and communicative with strong background in cultivating client satisfaction and loyalty. Well-versed in composing service reports to detail completed work. Dependable service technician polished in building client loyalty and maintaining service standards. Hardworking troubleshooter and multitasker with several years of hands-on experience completing various services and repairs. In-depth understanding of blueprints and schematics.
Overview
5
5
years of professional experience
Work History
Service Technician
Ben Nelson Golf and Outdoors
Gluckstadt
12.2024 - Current
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Diagnosed problems and determined solutions for various customer issues.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Prepared job assignment reports and forms for accountability and traceability.
- Inspected equipment for proper operation and safety hazards prior to use.
- Kept records of parts and equipment used in projects to update inventory.
- Set up and operated mechanical and manual tools and equipment.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Developed preventive maintenance procedures and schedules.
- Examined previously completed work for accuracy.
- Assembled components into complete systems following blueprints or other instructions.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Provided technical support to customers over the phone and in person.
- Installed new systems according to manufacturer specifications.
- Adhered to quality assurance procedures during every stage of the service process.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Maintained accurate records of service calls, repairs, and parts used.
Field Service Technician
Magnolia Transporter Services
Pelahatchie
01.2023 - 12.2024
- Observed field safety protocols to prevent injuries and accidents.
- Completed scheduled appointments on time to drive quality service.
- Calibrated instruments, controls and equipment to test function and evaluate performance.
- Diagnosed and repaired mechanical issues according to industry standards.
- Communicated with distributors to acquire necessary equipment for projects.
- Maintained customer records and updated software applications as required.
- Kept up-to-date knowledge of industry trends, regulations, safety standards.
- Inspected drives, motors and belts to complete comprehensive maintenance.
- Performed annual and preventive system service maintenance.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Mentored and trained new employees on processes, flow and safety procedures.
- Replaced faulty parts or components following diagrams or blueprints.
- Explained and demonstrated equipment operations to customer.
- Adjusted functional parts of devices or control instruments according to specifications.
- Responded promptly to emergency service requests from clients.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Conducted regular inspections of work sites for hazardous conditions or potential safety risks.
- Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
- Disassembled and reassembled hydraulic, pneumatic, and mechanical equipment for inspection.
- Communicated with vendors, upper management, and peers.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Installed new components or replaced defective parts to restore functionality.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Collaborated with team members to assess equipment performance needs.
- Performed routine maintenance on vehicles including oil changes and tire rotations.
- Operated hand tools and power equipment according to corporate safety procedures.
- Handled telephone support calls to determine issues and provide solutions.
- Explained and recommended service options to customers and detailed costs.
- Completed all necessary paperwork for service calls in a timely manner.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Repaired and maintained production machinery in accordance with manufacturer specifications.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
HVAC Technician
Mid Mississippi Heating and AC
Raymond
12.2019 - 12.2022
- Designed and implemented custom HVAC solutions to meet specific customer requirements and building specifications.
- Adjusted controls to obtain desired temperature settings within the home or office environment.
- Tested pipe, tubing joints, and connections for leaks.
- Collaborated with sales teams to provide technical expertise and support for HVAC product sales.
- Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
- Repaired parts by using technical knowledge, special tools and soldering skills.
- Retained careful and thorough maintenance and repair records in case customers required future service.
- Followed safety procedures when working on high voltage wiring or gas lines.
- Conducted regular system inspections and preventative maintenance tasks, reducing system downtime and repair costs.
- Diagnosed and identified faulty components in malfunctioning HVAC systems using specialized testing tools.
Education
High School Diploma -
Franklin Virtual High School
Tallahassee, FL10-2011
Skills
- Equipment maintenance
- Preventive maintenance
- Technical troubleshooting
- System installation
- Calibration techniques
- Customer service
- Safety compliance
- Quality assurance
- Effective communication
- Time management
- Problem solving
Timeline
Service Technician
Ben Nelson Golf and Outdoors
12.2024 - Current
Field Service Technician
Magnolia Transporter Services
01.2023 - 12.2024
HVAC Technician
Mid Mississippi Heating and AC
12.2019 - 12.2022
High School Diploma -
Franklin Virtual High School
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