Charlie Cross
Hernando
Summary
Adept at strategic planning and people management, I spearheaded a team at Compel Church, enhancing program efficiency and fostering staff development. My approach, blending creativity with operational oversight, significantly improved team collaboration and service delivery, embodying my commitment to continuous improvement and impactful leadership.
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
10
10
years of professional experience
Work History
Multisite Director of Children's Ministries
Compel Church
01.2022 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Assisted in recruiting, hiring and training of team members.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Created and maintained safe and nurturing environment for children.
- Trained and supervised religious education instructional staff.
- Kept program children safe and secure at all times with proactive monitoring strategies.
- Adapted classroom plans to support needs of children with special learning requirements.
- Recruited and trained volunteers and staff in care of children and facility procedures.
- Evaluated and introduced age-appropriate materials for children and contoured it to lesson plans.
- Identified and recruited potential volunteer workers.
- Worked with directors and board members to develop lesson plans and special events for children.
- Sourced, modified and prepared class curricula and targeted lesson plans based on subject matter requirements.
- Vetted volunteers and interested parties for criminal history or issues risking children.
- Analyzed revenue and program cost data to determine budget priorities.
- Built, managed and upgraded K-12 educational program.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Implement the Compel Kids ministry on all campuses.
- Participate in staff meetings, professional development, and church-wide functions as necessary.
- Develop and implement a Compel Kids annual strategic plan (goals, budget, events) that aligns with Compel’s vision, philosophy, capacity, and season of life.
- Develop and maintain positive working relationships with staff by actively living out and championing our staff values.
- Collaborate with the Central team and all campus directors and leads to build a cohesive strategy for shaping the future of Compel Kids on each campus.
- Create a culture of outreach and invitation mindset within our entire Compel Kids.
- Cultivates collaborative relationships with leaders outside of Compel church and other agencies to better serve Compel and the local community.
Children's Pastor
Compel Church
08.2015 - Current
- Delivered constructive feedback on children to parents and guardians and informed of any disciplinary issues.
- Adhered to security processes and sign-in and sign-out procedures for children, parents and visitors.
- Worked with directors and board members to develop lesson plans and special events for children.
- Recruited and trained volunteers and staff in care of children and facility procedures.
- Led programs such as worship, study, fellowship, and service opportunities.
- Provided spiritual care through visitation, counseling, and prayer.
- Raised congregational awareness of needs and contributions of youth to church life and operations.
- Worked with stewardship to promote responsible biblical stewardship.
- Authored sermons, speeches and other religious materials.
- Oversaw administration and management of all areas of ministry.
- Interacted with local community, building relationships with civic organizations and other churches.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Key Manager
Outback Steakhouse
06.2015 - Current
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Counted registers and cleaned and secured shop at end of shift.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Managed and motivated employees to be productive and engaged in work.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Server/Bartender
Outback Steakhouse
06.2015 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Cultivated warm relationships with regular customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Associate of Arts - Biblical Studies
Compel School of Ministry
Southaven, MS12-2024
Associate of Science - Education/History
Northwest Mississippi Community College
Senatobia, MS05-2018
Skills
- Strategic planning
- Verbal and written communication
- People management
- Operations management
- Project management
- Creativity and innovation
- Strategies and goals
- Project coordination
- Employee development
- Staff management
- Goal setting
- Budget control
- Staff development
Timeline
Multisite Director of Children's Ministries
Compel Church
01.2022 - Current
Children's Pastor
Compel Church
08.2015 - Current
Key Manager
Outback Steakhouse
06.2015 - Current
Server/Bartender
Outback Steakhouse
06.2015 - Current
Associate of Arts - Biblical Studies
Compel School of Ministry
Associate of Science - Education/History
Northwest Mississippi Community College
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