Charlotte Beatty
Pulaski,MS
Summary
Dynamic Network Support Officer with proven expertise at Community Operations, Inc. in troubleshooting complex network issues and enhancing performance. Skilled in network configuration and security, I excel in problem-solving and resource optimization, leading to improved operational efficiency. Committed to delivering high-quality support and innovative solutions in telecommunications environments.
Overview
22
22
years of professional experience
Work History
IT Network Officer
Community Operations, Inc.
08.2024 - Current
- Troubleshot complex multi-vendor network service provider issues for 52 locations.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Assisted with implementation and support of network monitoring tools.
- Identified means to reduce and control expenses by conducting cost, schedule and contract performance analysis and improving resource allocation.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Manage over 300 company cell phones
- Maintain and operate Cisco devices with Webex Control Hub for 900+ employees.
Telecommunications Specialist
Community Operations, Inc.
10.2011 - 08.2024
- Leveraged electronic testing equipment to diagnose and solve telecommunications issues and maintained records of systems performance, operations and equipment inventory.
- Installed, troubleshot, repaired and redesigned telecommunications systems to support communication and information exchange for 900+ staff members via Webex Control Hub.
- Evaluated and tested software and hardware to determine compatibility with existing systems, efficiency and reliability.
- Liaised with component vendors to properly operate and maintain telecommunications equipment.
- Interfaced with local area network and wide area network telecommunications operations on secure compatibility and connectivity matters.
Communications Administrator
Community Operations, Inc.
03.2007 - 10.2011
- Accurately read, understood and carried out written instructions.
- Reviewed and interpreted facility orders, network design orders and circuit layout orders for over 50 locations.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
Bookkeeper/Research Adjuster
Community Operations, Inc.
01.2006 - 03.2007
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Reconciled and corrected issues with financial records for 30+ locations.
- File account signature cards
Proof Operator
Community Operations, Inc.
09.2003 - 01.2006
- Processed financial transactions of deposits, payments, checks, and withdrawals by encoding numerical data.
- Operated proof machine to list, sort and prove credits, debits and deposits for over 30 locations.
- Prepared, sent, and received image cash letters and processed all transit bags.
- Detected out of balance transactions and followed implemented handling procedures.
Education
High School Diploma -
Morton High School
Morton05-2003
Skills
- Operating systems
- Network configuration
- Network security
- Wireless networking
- Network troubleshooting
- Problem-solving
Timeline
IT Network Officer
Community Operations, Inc.
08.2024 - Current
Telecommunications Specialist
Community Operations, Inc.
10.2011 - 08.2024
Communications Administrator
Community Operations, Inc.
03.2007 - 10.2011
Bookkeeper/Research Adjuster
Community Operations, Inc.
01.2006 - 03.2007
Proof Operator
Community Operations, Inc.
09.2003 - 01.2006
High School Diploma -
Morton High School
Similar Profiles
Prasad S JoshiPrasad S Joshi
National Environment Affairs Leader& Sustainability Projects at Amazon India OperationsNational Environment Affairs Leader& Sustainability Projects at Amazon India Operations
Caleb "lebby" PietrasCaleb "lebby" Pietras
Manager at SingBev OperationsManager at SingBev Operations
Elizabeth SunyakElizabeth Sunyak
Superintendent at 492 Special Operations WingSuperintendent at 492 Special Operations Wing