Charlotte Lloyd
Brandon
Summary
Seeking employment that allows me to grow professionally, while being able to utilize my strong organizational, educational, and exceptional people skills for the betterment and growth of the institution. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
10
10
years of professional experience
1
1
Certification
Work History
National Certified Medical Assistant
Texas Health Physician Group
02.2025 - Current
- Performs general patient care by following established standards and procedures.
- Greets and prepares patients for the health care provider.
- Obtains and records vital signs including, but not limited to: blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem.
- Administers ordered medications and/or vaccines via oral, injection, topical, rectal, ophthalmic, and/or inhalant administration.
- May work in the front office as needed, as well as perform other duties as assigned by practice manager, more senior staff, or as requested by healthcare provider(s).
Practice Manager/NCMA
Children’s International Pediatric Medical Group
04.2022 - 12.2024
- Prepared new hire letters, employee contracts and corporate policies.
- Managed on-boarding process for newly hired employees, which included distribution of all paperwork.
- Oversaw hiring, staffing, and labor law compliance.
- Updated HR database with new employee information, changes in benefits and other details.
- Organized company-wide events designed to boost employee morale.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Excellent in listening, comprehension, communication, problem solving and customer service skills.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Provided advanced clinical inquiry responses to health-related inquiries from consumers, educators or medical/health professionals.
- Composed documents, reports, and correspondence.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions, using payroll systems such as Paylocity, ADP, Gusto, and Kronos timekeeping.
- Submitted reports on payroll activities.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
Human Resources Clerk
Koch Foods
03.2020 - 04.2022
- Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Managed employee exit interviews and paperwork.
- Prepared billings, paychecks, invoices, payments, and other recurring transactions and obtained appropriate approvals and authorizations.
- Successfully managed employee leave requests while ensuring compliance with FMLA regulations and company policies.
- Managed sensitive employee relations issues with discretion, conducting investigations when necessary to resolve conflicts or grievances.
- Processed and accurately recorded new hires, terminations, transfers and promotions into HRIS.
- Contributed to annual budget planning by analyzing compensation data and providing recommendations for adjustments as needed.
Remote Chronic Care Manager/National Certified Medical Assistant
BlueFish Medical
06.2020 - 03.2022
- Identified patient/family education needs and ensured that patient/family members have adequate information to participate in transition planning.
- Worked collaboratively with the team on post discharge care plan.
- Initiated and maintained communication and collaboration with physicians, social workers, care team leaders, staff nurses, other care giving disciplines, and patients/families to develop, implement, and evaluate a transition plan of care for each patient.
- Arranged post-discharge medical and community referrals for patients with health problems requiring further evaluation and/or additional services.
- Assessed complexity of care needs and potential/actual issues or gaps in care.
- Monitors the achievement of clinical outcomes and communicates with inpatient teams, primary and specialty physicians and staff, regional providers, and community resources (Home Health) regarding unanticipated variances.
Billing Supervisor
Grace and Mercy PCS
06.2018 - 02.2020
- Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
- Minimized errors in customer billing information through diligent verification practices and prompt issue resolution.
- Oversaw the proper allocation of payments received from various sources, ensuring accurate posting to relevant accounts and facilitating efficient reconciliations at mouthed.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Enhanced team productivity by providing ongoing training, guidance, and support to billing staff members.
- Oversaw financial operations, producing invoices, processing payments and preparing deposits.
Clinical Assistant
Baptist Primary Care Clinic
06.2017 - 06.2018
- Restocked supplies in the front office and in the patient, exam rooms when items were running low.
- Performed venipuncture and administered vaccinations for patients between the ages of pediatric and geriatric.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients. Reviewed the physician's calendar and scheduled patient appointments by telephone and in-person.
- Performed pregnancy tests and sent specimens for laboratory testing.
- Took and recorded patients' temperature, pulse, and blood pressure.
- Completed clinical rotations in Geriatrics.
- Certified that equipment and supplies were properly maintained for quality patient care and safety.
- Routinely extracted patient throat cultures and prepared for lab submission.
- Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
- Followed infection control procedures.
Certified Phlebotomy Technician/EKG Technician
Mississippi Baptist Health Systems Inc
04.2017 - 06.2017
- Organized daily work based on collection priority.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Followed physician orders when administering therapeutic phlebotomy.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Accurately labeled vacutainer tubes with patient name, date, and time of collection.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce their fear or anxiety, and optimize their cooperation.
Human Resources Assistant
Burns and Burns
05.2015 - 04.2017
- Conducting orientation maintaining records and information
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Welcomes new employees to the organization by conducting orientation.
- Provides payroll information by collecting time and attendance records.
- Submits employee data reports by assembling, preparing, and analyzing data.
- Provides secretarial support by entering, formatting, and printing information.
- Answers the telephone, relays messages, and maintains equipment and supplies.
- Maintains quality service by following organization standards.
Education
Bachelor's degree - Health Science
Western Governors University
05.2025
Associate of Arts - Business Administration
Hinds Community College
Raymond, MS12.2023
Certification - Certified Medical Assistant
Delta Technical College Ridgeland
Ridgeland, MS12.2018
Certification - Phlebotomy
Hinds Community College
Jackson, MS04.2017
Certification - Medical Billing & Coding
Perico Institute
Jackson, MS06.2016
Diploma - Licensed Barber/Stylist
Infinity Career College
Carthage, MS12.2014
High School Diploma - undefined
Morton High School
Morton, MS05.2006
Skills
- Scheduling
- Infection control
- Strong presentation skills
- Microsoft Office
- Insurance verification
- Medical office administration
- Healthcare coding
- Electronic health records management
- Medical billing procedures
- Data entry
- Inventory management
- Detail-oriented
- Quality control
- Payroll
- Management
- Leadership
- Human resources
- Microsoft Excel
- ICD 9 forms specialist
- Patient confidentiality
- Health education
- Medical laboratory procedures
Certification
- Community Health Care Worker January 2017 to Present
- NCMA Certification
- Professional In Human Resources
- BLS Instructor Certification
- Radiology Certification
- Barbering License
- Certified Phlebotomy Technician
- BLS Certification
- CPR Certification
- AED Certification
Timeline
National Certified Medical Assistant
Texas Health Physician Group
02.2025 - Current
Practice Manager/NCMA
Children’s International Pediatric Medical Group
04.2022 - 12.2024
Remote Chronic Care Manager/National Certified Medical Assistant
BlueFish Medical
06.2020 - 03.2022
Human Resources Clerk
Koch Foods
03.2020 - 04.2022
Billing Supervisor
Grace and Mercy PCS
06.2018 - 02.2020
Clinical Assistant
Baptist Primary Care Clinic
06.2017 - 06.2018
Certified Phlebotomy Technician/EKG Technician
Mississippi Baptist Health Systems Inc
04.2017 - 06.2017
Human Resources Assistant
Burns and Burns
05.2015 - 04.2017
Associate of Arts - Business Administration
Hinds Community College
Certification - Certified Medical Assistant
Delta Technical College Ridgeland
Certification - Phlebotomy
Hinds Community College
Certification - Medical Billing & Coding
Perico Institute
Diploma - Licensed Barber/Stylist
Infinity Career College
High School Diploma - undefined
Morton High School
Bachelor's degree - Health Science
Western Governors University
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