Charlotte Matkins
Blue Springs
Summary
Dedicated logistics and operations professional with 10+ years of experience in shipping, freight inspection, and customer service. Skilled in data entry, inventory control, and team collaboration. Known for reliability, problem-solving, and maintaining high standards of accuracy in fast-paced environments. Seeking to contribute expertise to a growth-oriented company.
Highly adept General Cleaner with broad knowledge in various cleaning techniques and using different cleaning equipment. Possess strong skills in maintaining cleanliness standards, ensuring sanitary conditions, and handling cleaning agents safely. Demonstrated ability to work independently or as part of a team, showcasing excellent time management and organizational abilities. Notable for improving overall cleanliness and client satisfaction in previous roles.
Overview
33
33
years of professional experience
Work History
General cleaner
Vonachen Group
02.2023 - Current
- Clean bathrooms and offices to company and customer requirements.
Field Inspector (Subcontracted)
Virtual Freight
01.2011 - Current
- Inspected damaged freight and reported findings via email.
- Traveled across Mississippi and Alabama to assess shipments.
- Delivered accurate documentation to support claims and logistics decisions.
Package Handler / Sorter
FedEx Ground
Belden
11.2015 - 02.2017
- Processed 500+ packages per shift with 98% accuracy, ensuring timely delivery.
- Unloaded trailers and organized freight for efficient distribution.
- Maintained safety standards while working in high-volume operations.
Shop Secretary
Big M Transportation
01.2009 - 01.2011
- Prepared monthly shop reports and managed daily data entry.
- Scheduled truck repairs and coordinated with vendors.
- Streamlined communication between departments to improve workflow.
Billing Clerk
Yellow Transportation
01.2008 - 01.2009
- Entered freight bills into AS400 system with precision.
- Supported billing operations and ensured timely processing.
Customer Service Representative
Milan Express
Verona
01.2006 - 01.2008
- Directed incoming calls for freight pick-up and managed data entry.
- Provided responsive customer support to improve client satisfaction.
Shipping Clerk
Berkline Furniture
01.2005 - 01.2006
- Coordinated shipping of finished furniture products via LTL and OTR trucks.
- Maintained inventory control and ensured timely deliveries.
Shipping Clerk
Master-Bilt Products
01.1993 - 01.2005
- Oversaw production schedules to ensure prompt shipment of outgoing products.
- Communicated daily with carriers to arrange pick-ups and resolve freight issues.
- Operated press brake and managed inventory control.
Education
High School Diploma -
Jacobs High School
Lake in the Hills, ILSkills
- Microsoft Word
- Excel
- Outlook
- AS400
- Data Entry
- Ten Key by Touch
- Inventory Control
- Freight Inspection
- Shipping Coordination
- Forklift Operation
- Customer Service
- Problem Solving
- Multitasking
- Integrity
- Team Collaboration
Timeline
General cleaner
Vonachen Group
02.2023 - Current
Package Handler / Sorter
FedEx Ground
11.2015 - 02.2017
Field Inspector (Subcontracted)
Virtual Freight
01.2011 - Current
Shop Secretary
Big M Transportation
01.2009 - 01.2011
Billing Clerk
Yellow Transportation
01.2008 - 01.2009
Customer Service Representative
Milan Express
01.2006 - 01.2008
Shipping Clerk
Berkline Furniture
01.2005 - 01.2006
Shipping Clerk
Master-Bilt Products
01.1993 - 01.2005
High School Diploma -
Jacobs High School