Charohanda Jones
Cleveland
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Sweety Ps Treats
Cleveland
02.2017 - 12.2025
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction in a timely manner.
- Managed and processed customer orders accurately, maintaining a high level of attention to detail to prevent errors.
- Assisted in the development and implementation of customer service policies and procedures to enhance service quality.
- Collaborated with team members to achieve service targets and contribute to a positive team environment.
- Maintained up-to-date knowledge of product offerings to effectively assist customers and provide accurate information.
- Utilized CRM software to document customer interactions and track service issues for efficient follow-up and resolution.
- Conducted follow-up calls and emails to ensure customer needs were met and to gather feedback for service improvement.
Customer Service Representative
Allan Shoe Store
Cleveland
07.2015 - 05.2019
- Assisted customers with product inquiries, ensuring a high level of satisfaction and fostering repeat business.
- Managed cash register operations, including processing transactions and balancing cash drawers at the end of each shift.
- Resolved customer complaints and issues promptly, maintaining a professional demeanor and enhancing customer loyalty.
- Collaborated with team members to maintain an organized and visually appealing store environment.
- Conducted inventory checks and restocked shelves, ensuring product availability and accurate pricing.
- Provided product recommendations based on customer needs and preferences, increasing sales and customer engagement.
- Participated in training sessions to stay updated on product knowledge and customer service techniques.
- Supported promotional activities and sales events, contributing to increased store traffic and revenue.
Payroll Clerk
Mississippi Valley State University
Itta Bena
01.2011 - 06.2015
- Processed and managed payroll for university staff, ensuring accurate and timely distribution of paychecks.
- Maintained and updated employee payroll records, including deductions, benefits, and tax withholdings.
- Collaborated with the HR department to resolve payroll discrepancies and address employee inquiries.
- Prepared and submitted payroll reports to university management and relevant governmental agencies.
- Ensured compliance with federal and state payroll regulations and university policies.
- Assisted in the implementation of new payroll software, enhancing efficiency and accuracy in payroll processing.
- Conducted audits of payroll data to ensure accuracy and integrity of financial records.
Education
Medical Billing And Coding
Coahoma Community College
Clarksdale, MS 01.2008 - 05.2008
High School Diploma -
East Side High School
Cleveland, Mississippi 08.1998 - 05.2002
Some College (No Degree) - Business Administration And Management
Mississippi Valley State University
Itta Bena, MSSkills
- Active Listening
- Empathy
- Data Entry
- Multitasking
- Conflict Resolution
- Technical Proficiency
- Effective Communication
- Patience
- Time Management
- Problem-Solving
- Customer Relationship Management (CRM) Software
- Adaptability
- Attention to Detail
- CRM Software Proficiency
- Product Knowledge
- Communication
- Problem Solving
Timeline
Customer Service Representative
Sweety Ps Treats
02.2017 - 12.2025
Customer Service Representative
Allan Shoe Store
07.2015 - 05.2019
Payroll Clerk
Mississippi Valley State University
01.2011 - 06.2015
Medical Billing And Coding
Coahoma Community College
01.2008 - 05.2008
High School Diploma -
East Side High School
08.1998 - 05.2002
Some College (No Degree) - Business Administration And Management
Mississippi Valley State University