ChaShuna' Lancaster
Byram,MS
Summary
Concerned Youth Care Worker experienced in working with children and youth ranging from early childhood through teenagers. Adept at completing home inspections and guaranteeing adolescents are safe and well taken care of. Coping with crisis situations and empathizing with juveniles from different backgrounds. Talented in developing and implementing core plans to meet individualized needs of children and young adults.
Overview
10
10
years of professional experience
Work History
Youth Care Worker
Oakley Training School
09.2021 - Current
- Provided and safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring and secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Completed clear and concise documentation of youth behavior and actions.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
Hospitality Manager
Golden corral
05.2019 - 09.2021
- Increased customer service ratings significantly through personable service.
- Promoted positive work environment fostering teamwork among employees across all departments within establishment.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Developed an loyal customer base by consistently exceeding expectations with personalized attention and care.
Cashier
Golden Corral Corporation
08.2018 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Ecommerce Personal Shopper
Walmart
09.2018 - 06.2019
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Aided new customers during e-commerce service registration processes to enable return patronage.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
Cashier
Sprint Mart
01.2016 - 06.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Fred's Super Dollar Store
04.2014 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Coahoma Agricultural High School
Clarksdale, MS05.2013
Bachelor's degree - Mass Communications
Jackson State University
Jackson MS03.2021
Skills
- Hospitality Management
- E-Commerce
- Public relations
- Restaurant Management
Timeline
Youth Care Worker
Oakley Training School
09.2021 - Current
Hospitality Manager
Golden corral
05.2019 - 09.2021
Ecommerce Personal Shopper
Walmart
09.2018 - 06.2019
Cashier
Golden Corral Corporation
08.2018 - 09.2019
Cashier
Sprint Mart
01.2016 - 06.2016
Cashier
Fred's Super Dollar Store
04.2014 - 08.2015
High School Diploma -
Coahoma Agricultural High School
Bachelor's degree - Mass Communications
Jackson State University
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