Chasiti Mcintosh
Tupelo
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Cigna
Shanonn
11.2024 - Current
- Assisted customers with inquiries regarding insurance policies and claims processes.
- Provided clear explanations of coverage options and benefits to clients.
- Resolved customer complaints by identifying issues and offering suitable solutions.
- Handled high-volume calls while maintaining professionalism and courtesy throughout conversations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
Material Handler
FedEx airport
Memphis, Tennessee
11.2021 - 10.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Loaded and unloaded cargo from aircraft and trucks safely.
- Sorted packages based on destination to streamline processing flow.
- Inspected shipments for damages and discrepancies before processing.
- Maintained cleanliness and organization of the warehouse area daily.
- Collaborated with team members to meet operational goals consistently.
- Assisted in training new hires on material handling procedures effectively.
- Managed work area cleanliness by following company guidelines for organization.
- Inspected materials for any damages or defects upon receipt.
- Loaded and unloaded trucks with appropriate material handling equipment.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Assembly Line Production Worker
Amazon
Horn Lake
01.2020 - 10.2021
- Operated assembly line machinery to ensure smooth production flow.
- Inspected products for quality assurance and compliance with standards.
- Collaborated with team members to meet daily production targets.
- Loaded and unloaded materials efficiently for assembly processes.
- Maintained cleanliness and organization of the work area to promote safety.
- Adjusted equipment settings for optimal performance during production runs.
- Organized production line equipment and materials for assembly tasks.
- Performed quality checks on products to ensure they met company standards.
- Cleaned tools, equipment, and workstations as needed throughout shift.
- Communicated effectively with team members regarding production goals and objectives.
- Loaded and unloaded parts into machines for processing.
- Stacked finished products onto pallets in preparation for shipment from the facility.
- Tested completed products for proper functioning before shipping them out.
- Assisted in training new employees on assembly line processes and procedures.
- Utilized computers for tracking inventory levels and updating databases with relevant information.
- Boxed, labeled, and moved items to keep production lines moving swiftly.
Produce Associate
Walmart
Horn Lake
08.2017 - 11.2020
- Maintained fresh produce quality and appearance on sales floor.
- Assisted customers with product selection and inquiries.
- Collaborated with team to restock shelves and displays efficiently.
- Operated equipment for cutting and packaging produce items.
- Inspected incoming produce for freshness and compliance standards.
- Trained new associates on proper handling of produce items.
- Ensured cleanliness and organization of produce department area.
- Monitored work environment to maintain safety, cleanliness and organization.
- Maintained cleanliness of work area throughout shift, including sweeping floors and wiping down surfaces.
- Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.
- Lifted heavy boxes of produce when required during stocking activities.
- Followed established sanitation guidelines when handling food items according to local health codes.
- Restocked produce and removed expired or damaged merchandise.
- Inspected products for quality assurance, removing any damaged or spoiled items from inventory.
- Checked prices and located products for customers.
- Utilized pallet jack to move large quantities of produce from receiving area into storage areas.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Organized and stocked shelves with fresh fruits and vegetables while rotating older items to the front of displays.
- Operated balers, power jacks and slicing machines.
- Prepared cut vegetables and fruits and packaged for purchase.
- Performed price changes on merchandise according to store policy.
- Assisted customers with product, promotion, and policy information.
- Greeted customers and provided immediate and courteous service.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Restocked shelves with new merchandise as it arrived in the storeroom.
- Followed instructions to properly arrange merchandise items.
- Assisted in setting up promotional displays in the department.
- Updated pricing and sales signs to promote merchandise.
- Prepared products by adding tags and readying pallets for restocking.
- Placed new produce orders based on expected demand.
- Reviewed tags on product shelves and made requested pricing changes.
- Completed daily paperwork associated with sales transactions accurately and timely.
Education
Some College (No Degree) - Medical Assistant
Concorde Career College
Memphis, Tennessee, TN06-2023
High School Diploma -
Shannon High School
Shanonn, MS05-2015
Skills
- Customer inquiry management
- Claims processing
- Technical support
- Payment processing
- Customer relationship management
- Product knowledge
- Quality assurance
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Stress management
- Employee training
- Problem resolution
- Problem-solving
- Strong teamwork
- Positive and professional
- Adaptive team player
- Decision-making
- Time management
- Call management
Timeline
Customer Service Representative
Cigna
11.2024 - Current
Material Handler
FedEx airport
11.2021 - 10.2022
Assembly Line Production Worker
Amazon
01.2020 - 10.2021
Produce Associate
Walmart
08.2017 - 11.2020
Some College (No Degree) - Medical Assistant
Concorde Career College
High School Diploma -
Shannon High School