Chauniqua Spruill
Brandon
Summary
Accomplished professional with a proven track record at Guardian Life Insurance Co-America, enhancing customer satisfaction through exceptional service and effective problem-solving. Expert in CRM software and customer service excellence, I significantly improved service delivery by leveraging product knowledge and leadership support. Skilled in quality assurance and adept at fostering positive customer experiences.
Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.
Overview
7
7
years of professional experience
Work History
Customer Care Specialist
Guardian Life Insurance Co-America
05.2021 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Requested escalation for unresolved issues.
- Provided customers with detailed information on company products, services and materials.
- Used exceptional communication to connect with customers, assess needs, and present solutions.
Senior Technical Support Specialist
Kelly Connect (Apple)
01.2020 - 01.2022
- Maximized use of hardware and software by training users and interpreting instructions.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Gathered pertinent data, identified and evaluated options and recommended effective course of action to solve apple product Issues.
- Prepared references for users by writing clear operating instructions.
- Configured and tested new software and hardware.
Customer Service Representative
Entergy
02.2018 - 12.2019
- Responded to customer requests for products, services, and company information.
- Created and maintained detailed database to develop promotional sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Lanier High School
Jackson, MS05-2014
Skills
- Customer service excellence
- Quality assurance
- Billing coordination
- Custom order management
- CRM software
- Issue escalation
- Data entry
- Product knowledge
- Order processing
- Appointment scheduling
- Senior leadership support
Timeline
Customer Care Specialist
Guardian Life Insurance Co-America
05.2021 - Current
Senior Technical Support Specialist
Kelly Connect (Apple)
01.2020 - 01.2022
Customer Service Representative
Entergy
02.2018 - 12.2019
High School Diploma -
Lanier High School
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