Chavey Brown
Jackson
Summary
Dedicated customer service professional with 27 years of experience seeking a Customer Service Representative role. Proven track record in delivering exceptional customer support and satisfaction in diverse environments, including Skilled in call center operations, communication, and problem resolution, consistently exceeding company objectives and enhancing customer experience.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Guest Engagement Specialist
Hilton Worldwide
04.2021 - Current
- Deliver exceptional customer service to a diverse clientele, ensuring high levels of satisfaction and fostering repeat business.
- Manage reservations efficiently to facilitate smooth travel experiences for customers.
- Enhance guest engagement by addressing inquiries and resolving issues promptly.
Customer Service Representative/Call Center
Aetna, a CVS Health Company
04.2020 - 03.2021
- Managed customer inquiries and prescription refills while efficiently addressing coverage-related calls to ensure a high level of service and satisfaction.
- Resolved and de-escalated issues with patience and professionalism, responding promptly to requests for assistance.
ChildCare Teacher/Cook
WeeCare ChildCare Center
Ridgeland
07.2016 - 04.2020
- Developed and implemented monthly activity schedules, enhancing educational engagement and promoting positive behavior through a structured curriculum.
- Collaborated with parents and daycare management to address and manage behavioral and learning challenges effectively.
- Prepared and served nutritious meals for 145 children daily, ensuring a safe and clean dining environment.
CSR - Customer Service Representative
Humana
Madison
09.2013 - 07.2016
- Handled inbound customer inquiries, providing assistance with insurance policies and resolving issues related to coverage and benefits.
- Assisted customers in managing their monthly payments, ensuring accuracy and timely processing of transactions.
CSR - Customer Service Representative
Alorica Calling Center
Jackson
06.2011 - 09.2013
- Assisted over 160 customers daily with initiating or terminating service for Dominion Energy.
- Managed inbound call inquiries efficiently, ensuring prompt and accurate service updates.
- Delivered consistent customer support, contributing to high satisfaction levels.
CSR - Customer Service Representative
Kelly Services
Jackson
07.2009 - 04.2011
- Assisted customers by addressing inquiries and resolving concerns related to Boost Mobile phone service through inbound calls.
- Facilitated payment processing and provided clear explanations of billing statements to enhance customer understanding.
Teacher/Cook
SilveRSpoons LLC
Ridgeland
04.2006 - 07.2009
- Collaborated with the Child Care Director to ensure efficient kitchen operations, including ordering and receiving food supplies, maintaining sanitation standards, and overseeing food handling and storage.
- Monitored and documented educational progress for students, utilizing individualized charts and files to support personalized learning and encourage positive behavior through reinforcement techniques.
Customer Service Representative
C Spire
New Orleans
07.2004 - 04.2006
- Processed customer adjustments to maintain financial accounts and managed high volumes of incoming calls, ensuring efficient resolution of customer inquiries and issues.
- Analyzed customer needs to recommend potential products or services, contributing valuable insights to management for service enhancements.
Secretary/Receptionist
Browns Cleaning Service
Jackson
03.2002 - 04.2004
- Managed front desk operations by greeting guests and clients both in person and over the phone, effectively addressing and directing inquiries.
- Coordinated company appointments and documented customer concerns to enhance overall client satisfaction.
Customer Service Manager/Cashier
Wal-Mart
Flowood
03.2000 - 05.2002
- Provided expert customer support, ensuring compliance with all service guidelines, including service levels, handle time, and productivity, while maintaining high standards of customer satisfaction.
- Trained and mentored new team members, enhancing team productivity and accuracy, and cultivating a supportive and efficient work environment.
Receptionist/Administrative Assistant
LabCorp
Flowood
04.1998 - 02.2000
- Managed front desk operations, including greeting visitors, answering inquiries, and routing correspondence, to ensure efficient communication and client satisfaction.
- Provided comprehensive clerical support, including data entry, multi-line switchboard operation, and inventory coordination, to maintain office efficiency and organization.
Receptionist
Howard Wilson Chrysler Plymouth
Jackson
02.1995 - 03.1998
- Managed incoming and outgoing communications using a multi-line telephone system, ensuring efficient message direction and customer engagement.
- Collaborated with departments to enhance customer service, while analyzing and distributing departmental documents for accurate filing.
Education
High School Diploma - General Studies
Murrah High School
Skills
- Customer Support
- ChildCare Teacher
- Cleaning Experience
- Teacher Assistant
- Customer Service
- Customer Care
- Phone Etiquette
- Communication Skills
- Call Center
- Special Education
- Babysitting
- Experience With Children
- Telephone
- Desktop Support
- Organizational Skills
- CSR
- Infant Care
- Help Desk
- Classroom Management
- Experience Working With Students
- Computer Networking
- English
- Child Care
- Special Needs
- Food Handling
- Microsoft Windows
- Curriculum Development
- Autism Experience
- Administrative Experience
- Toddler Care
- Typing
- Retail Sales
- Word Processing
- Developmental Disabilities Experience
- Mobile Devices
- Time Management
- Behavior Management
- Receptionist
- Early Childhood
- Group Therapy
- Technical Support
- Day Care
- Childcare Provider
- Addiction Counseling
- Active Directory
Certification
- First Aid Certification, 02/22 - 03/23
- CPR
Timeline
Guest Engagement Specialist
Hilton Worldwide
04.2021 - Current
Customer Service Representative/Call Center
Aetna, a CVS Health Company
04.2020 - 03.2021
ChildCare Teacher/Cook
WeeCare ChildCare Center
07.2016 - 04.2020
CSR - Customer Service Representative
Humana
09.2013 - 07.2016
CSR - Customer Service Representative
Alorica Calling Center
06.2011 - 09.2013
CSR - Customer Service Representative
Kelly Services
07.2009 - 04.2011
Teacher/Cook
SilveRSpoons LLC
04.2006 - 07.2009
Customer Service Representative
C Spire
07.2004 - 04.2006
Secretary/Receptionist
Browns Cleaning Service
03.2002 - 04.2004
Customer Service Manager/Cashier
Wal-Mart
03.2000 - 05.2002
Receptionist/Administrative Assistant
LabCorp
04.1998 - 02.2000
Receptionist
Howard Wilson Chrysler Plymouth
02.1995 - 03.1998
High School Diploma - General Studies
Murrah High School