Chelsea McKinley
Hattiesburg
Summary
Results-driven manager specializing in staff training and development. Expertise in conflict resolution and customer service strategies, leading to improved team performance and operational success. Focused on creating a positive work environment and enhancing customer satisfaction through effective leadership.
Overview
2026
2026
years of professional experience
Work History
Manager
Western Motel
Hattiesburg
09.2024 - 11.2025
- Managed daily operations and staff schedules at a busy motel to enhance efficiency.
- Trained new employees on customer service standards and motel procedures to improve service quality.
- Oversaw room assignments, ensuring cleanliness prior to guest arrivals.
- Resolved guest inquiries and issues promptly to maintain satisfaction levels.
- Enforced high customer service standards while addressing complaints to uphold quality.
- Completed opening, closing, and shift change functions to sustain operational standards.
- Analyzed customer feedback data to develop actionable plans for service improvements.
- Managed inventory levels effectively, reducing waste through strategic stock control.
Manager
50 Shades of Vape
Lucedale
- Managed daily operations and staff schedules at a busy store.
- Trained new employees on customer service standards and industry procedures.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Coordinated with vendors for supplies and maintenance services efficiently.
- Implemented health and safety protocols for staff and customer compliance.
- Assisted in budgeting by tracking expenses related to business operations.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Analyzed market trends and competitor activity to inform business strategy.
- Ensured compliance with industry regulations and company policies.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Conducted performance reviews for team members.
- Streamlined communication channels, improving information flow and decision-making speed.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Implemented quality control measures to uphold company standards.
Owner/Operator
McKinley Home Solutions
Hattiesburg
- Managed daily operations of home improvement projects.Supervised staff to ensure quality work and client satisfaction.Handled client inquiries and provided exceptional customer service.Trained new employees on safety protocols and operational procedures.Implemented cost-effective strategies for operational efficiency.Managed daily operations of the business, including staff, sales, inventory, and accounting.Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.Negotiated contracts with clients for products or services rendered by the company.Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.Set pricing structures according to market analytics and emerging trends.Oversaw hiring process for new employees, from recruiting to onboarding training.Created marketing strategies to drive revenue and increase brand visibility.Established pricing models that balanced competitiveness with profitability goals.Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to time of service.Devised and implemented marketing strategies to attract new clients.Established relationships with customers through use of interpersonal, active listening and inquiry response skills.Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.Maintained safe driving habits to protect property and general public on roadways.Promoted positive customer service by delivering on-time service and fully resolving issues.Managed unexpected emergencies and route changes with calm and professionalism.
- Supervised staff to ensure quality work and client satisfaction.
- Handled client inquiries and provided exceptional customer service.
- Trained new employees on safety protocols and operational procedures.
- Implemented cost-effective strategies for operational efficiency.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Negotiated contracts with clients for products or services rendered by the company.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Set pricing structures according to market analytics and emerging trends.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Created marketing strategies to drive revenue and increase brand visibility.
- Established pricing models that balanced competitiveness with profitability goals.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to time of service.
- Devised and implemented marketing strategies to attract new clients.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Maintained safe driving habits to protect property and general public on roadways.
- Promoted positive customer service by delivering on-time service and fully resolving issues.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Recorded expenses and maintained receipts.
Registered Behavior Technician
Magnolia Behavioral Health
Hattiesburg
- Implemented behavior intervention plans for children with autism spectrum disorders.
- Recorded and documented client progress in compliance with organizational standards.
- Assisted in conducting functional behavior assessments to identify triggers and needs.
- Engaged clients through therapeutic activities to promote positive behaviors and skills.
- Educated families on behavioral techniques to support consistency at home.
- Maintained a safe and supportive environment for clients during sessions.
- Participated in ongoing training to enhance knowledge of behavioral interventions and techniques.
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
- Utilized Applied Behavioral Analysis principles in daily instruction activities.
- Collaborated with parents, teachers, school administrators, and other professionals to ensure successful implementation of interventions.
- Implemented visual supports such as schedules, picture cards.
- Engaged students through play activities while incorporating therapeutic techniques.
- Developed and implemented behavior intervention plans based on individualized needs.
- Observed student behavior in various environments to assess levels of functioning and progress towards goals.
- Participated in team meetings to discuss case updates and collaborate on treatment plans.
- Modeled appropriate social behaviors for students while providing feedback when necessary.
- Assisted in the development of positive behavior supports within the classroom environment.
- Ensured safety protocols were followed at all times during therapy sessions.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Assisted patients improve social relationships and engagement.
- Aided patients in performing activities of daily living.
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
- Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
Education
Applied Behavior Analysis
University of Southern Mississippi
Hattiesburg, MS01-2018
Skills
- Staff management and development
- Customer service and relationship management
- Inventory and budget control
- Operational efficiency strategies
- Conflict resolution techniques
- Vendor negotiation and management
- Performance evaluation methods
- Data analysis and reporting
- Organizational skills and project management
- Partnership development strategies
- Complex problem-solving abilities
- Business administration expertise
- Sales management techniques
- Verbal and written communication skills
- Workforce management strategies
- Marketing and business development
Timeline
Manager
Western Motel
09.2024 - 11.2025
Manager
50 Shades of Vape
Owner/Operator
McKinley Home Solutions
Registered Behavior Technician
Magnolia Behavioral Health
Applied Behavior Analysis
University of Southern Mississippi