Chelsea Young
Picayune
Summary
Results-oriented Team Lead with expertise in conflict resolution, employee coaching, and operational efficiency at Walmart. Proven ability to enhance customer satisfaction through effective training and process improvements. Strong commitment to compliance with safety protocols while fostering collaboration within teams.
Overview
11
11
years of professional experience
Work History
Team Lead
Walmart
11.2018 - Current
- Assisted team in daily operations, ensuring adherence to safety protocols and procedures.
- Supported project planning by coordinating schedules and resources for team activities.
- Engaged in training sessions to learn tools and systems relevant to team workflows.
- Contributed to documentation processes, maintaining accurate records of team activities.
- Collaborated with team members to resolve issues and improve operational efficiency.
- Trained new team members by relaying information on company procedures and safety requirements.
Shift Manager
McDonald's Restaurant
03.2015 - 11.2018
- Ensured efficient service and quality standards through daily operations supervision.
- Fostered collaboration by training and mentoring team members effectively.
- Enhanced customer satisfaction by implementing strategic process improvements.
- Maintained optimal inventory levels, minimizing waste and ensuring supply availability.
- Optimized staff coverage by coordinating schedules during peak service hours.
- Resolved escalated customer issues, demonstrating strong problem-solving skills and adherence to standards.
Education
Certificate of Technical Studies - Medical Billing And Coding
Penn Foster College
Scottsdale, AZ12-2025
High School Diploma -
Pearl River Central High School
Carriere, MS05-2013
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Complaint resolution
Timeline
Team Lead
Walmart
11.2018 - Current
Shift Manager
McDonald's Restaurant
03.2015 - 11.2018
Certificate of Technical Studies - Medical Billing And Coding
Penn Foster College
High School Diploma -
Pearl River Central High School