Chelsey Hammond
West Point
Summary
Experienced Customer Service Representative who has a passion for delivering excellent customer service. A highly motivated individual with the ability to learn quickly and adapt to change.
Overview
5
5
years of professional experience
Work History
Member Services Representative
American Specialty Health
10.2024 - Current
- Company Overview: Remote
- Assist healthcare providers with verifying members' insurance benefits
- Confirm and process authorization for additional visits
- Deliver clear, professional customer service in a fast-paced environment
- Remote
Intake Specialist
Lincoln Financial Group
11.2022 - 03.2024
- Company Overview: Greensboro, NC
- Filed over 100 electronic claims on a daily basis
- Ensured accuracy of data entered into computer systems
- Used multiple software applications and screens to assist customers
- Greensboro, NC
Member Service Representative
PSCU Financial Services
05.2022 - 08.2022
- Company Overview: St. Petersburg, FL
- Provided problem-solving assistance for bank members
- Assisted customers with transfers, check deposits and credit cards
- St. Petersburg, FL
Associate SSC
Wayfair
10.2021 - 02.2022
- Company Overview: Boston, MA
- Responded quickly to multiple email orders
- Assisted customers by chat and phone
- Ordered replacement items and issued refunds
- Boston, MA
Customer Service Representative
Conduent
08.2020 - 10.2021
- Company Overview: Lexington, KY
- Successfully troubleshot Apple devices
- Performed outbound service calls
- Maintained outstanding metrics
- Lexington, KY
Education
Associate of Arts - Business Administration and Management
East Mississippi Community College
Mayhew, MS05.2026
High School Diploma -
West Point High School
West Point, MS05.2012
Skills
- Active listening
- Microsoft Outlook
- Call center experience
- Microsoft Word
- Microsoft Excel
- Clear and effective communication in English
- Keyboard skills (40 WPM)
Timeline
Member Services Representative
American Specialty Health
10.2024 - Current
Intake Specialist
Lincoln Financial Group
11.2022 - 03.2024
Member Service Representative
PSCU Financial Services
05.2022 - 08.2022
Associate SSC
Wayfair
10.2021 - 02.2022
Customer Service Representative
Conduent
08.2020 - 10.2021
High School Diploma -
West Point High School
Associate of Arts - Business Administration and Management
East Mississippi Community College
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