Experienced Customer Service Representative who has a passion for delivering excellent customer service. A highly motivated individual with the ability to learn quickly and adapt to change.
Overview
5
5
years of professional experience
Work History
Member Services Representative
American Specialty Health
10.2024 - Current
Company Overview: Remote
Assist healthcare providers with verifying members' insurance benefits
Confirm and process authorization for additional visits
Deliver clear, professional customer service in a fast-paced environment
Remote
Intake Specialist
Lincoln Financial Group
Greensboro, NC
11.2022 - 03.2024
Company Overview: Greensboro, NC
Filed over 100 electronic claims on a daily basis
Ensured accuracy of data entered into computer systems
Used multiple software applications and screens to assist customers
Greensboro, NC
Member Service Representative
PSCU Financial Services
St. Petersburg, FL
05.2022 - 08.2022
Company Overview: St. Petersburg, FL
Provided problem-solving assistance for bank members
Assisted customers with transfers, check deposits and credit cards
St. Petersburg, FL
Associate SSC
Wayfair
Boston, MA
10.2021 - 02.2022
Company Overview: Boston, MA
Responded quickly to multiple email orders
Assisted customers by chat and phone
Ordered replacement items and issued refunds
Boston, MA
Customer Service Representative
Conduent
Lexington, KY
08.2020 - 10.2021
Company Overview: Lexington, KY
Successfully troubleshot Apple devices
Performed outbound service calls
Maintained outstanding metrics
Lexington, KY
Education
Associate of Arts - Business Administration and Management