Cherkyianah Gibbs
Webb
Summary
Dependable professional with extensive clerical experience in customer service. Demonstrates effective communication and time management skills to enhance client satisfaction and operational efficiency. Collaborates with team members to address inquiries and exceed performance goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Modivcare
Clarksdale
01.2026 - Current
- Collaborated with staff to enhance customer service experience, contributing to improved client satisfaction rates and team goal achievement.
- Managed customer inquiries via phone and email, ensuring prompt and effective resolution of issues.
- Resolved issues promptly while ensuring customer satisfaction throughout interactions.
- Handled escalated complaints professionally, preserving positive relationships and fostering customer loyalty.
- Collaborated with team members to improve service efficiency and response times.
- Responded to team support questions quickly to maintain call center efficiency.
- Assisted clients with scheduling and transportation needs effectively.
- Educated clients about services, policies, and procedures to enhance understanding.
- Documented customer interactions in the internal database accurately and thoroughly.
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Schedule and calendar management
- Performed data entry tasks accurately into internal systems.
- Document scanning
Medical Assistant
Helping Hands LLC
Batesville
05.2021 - Current
- Implemented personalized care plans to meet individual client needs effectively.
- Communicated regularly with healthcare professionals to coordinate care and address concerns.
- Tracked and recorded client progress, reinforcing adherence to care plans and therapeutic routines.
- Facilitated daily living activities to improve client well-being and independence.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Provided mental support and guided physical activities to enhance quality of life and meet individual needs.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Collaborated with healthcare providers to gather required information for efficient authorization processing.
Loan Specialist
Quick Cash
Clarksdale
10.2024 - 02.2025
- Explained very technical financial information to applicants in easy to understand language.
- Obtained and reviewed applicants' credit histories and paperwork to assess loan feasibility.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
Assistant Manager
Money Matters
Charleston
06.2022 - 07.2023
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Fostered repeat business by delivering exceptional customer service, enhancing customer satisfaction and loyalty.
- Monitored cash intake and deposit records to improve accuracy and minimize discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Representative
Advanced America
Clarksdale
11.2021 - 06.2022
- Facilitated customer care by addressing requests, guiding product selection, and managing order processing.
- Responded to customer inquiries about products, services, and company information, enhancing customer understanding.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Demonstrated high energy and professionalism in interactions with clients and staff, fostering positive relationships.
Education
High School Diploma -
West Tallahatchie High School
Webb, MS05-2019
Skills
- Customer Service
- Customer support coordination
- Customer interaction management
- Client account management
- Payment processing
- Transaction processing
- Account updating
- Data entry
- Documentation
- Office administration
- Maintaining records
- File organization
- Word processing
- Effective communication
- Team collaboration
- Time management
- Financial services
- Financial analysis
- Financial software
- Banking
- Clerk
- Time management
- Documentation
Timeline
Customer Service Representative
Modivcare
01.2026 - Current
Loan Specialist
Quick Cash
10.2024 - 02.2025
Assistant Manager
Money Matters
06.2022 - 07.2023
Customer Service Representative
Advanced America
11.2021 - 06.2022
Medical Assistant
Helping Hands LLC
05.2021 - Current
High School Diploma -
West Tallahatchie High School