Cheryl Mackey

Print Shot Records,check individual's in and out ,fax, make copies, as well as use the printer.

• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

• Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
• Executed record filing system to improve document organization and management.
• Managed filing system, entered data and completed other clerical tasks.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Answered phone promptly and directed incoming calls to correct offices.

• Reviewed patient charts to better understand health histories, diagnoses, and treatments.
• Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations.
• Optimized workflow efficiency within the office by cross-training in additional administrative tasks such as scheduling appointments or managing phone calls during peak periods.