Cheryl Norsworthy
Waynesboro
Summary
Dedicated professional with extensive experience in customer service and cash handling. Strong communication skills and commitment to integrity enhance customer satisfaction and streamline operational processes.
Overview
39
39
years of professional experience
Work History
Cashier/Switchboard Operator
Wayne General Hospital
Waynesboro, MS
05.2019 - 01.2026
- Processed patient transactions efficiently, ensuring accuracy and compliance with hospital protocols.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Maintained cash register accuracy by conducting regular audits and reconciliations.
- Handled patient inquiries, providing prompt assistance to enhance overall satisfaction.
- Collaborated with healthcare staff to streamline payment processes and reduce wait times.
- Implemented best practices for cash handling, contributing to improved financial accountability.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Document Management/Medical Records Scanning
Wayne General Hospital
Waynesboro, MS
06.2014 - 05.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
Cashier
Belk
Laurel, MS
03.2005 - 05.2018
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries, ensuring satisfaction and loyalty.
- Managed cash drawer, balancing daily receipts to maintain financial accuracy.
- Implemented improved checkout procedures, reducing wait times for customers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Waynesboro Family Medicine & Obstetrics/Receptionist
Wayne General Hospital
Waynesboro, MS
09.2011 - 06.2014
- Managed patient check-in and appointment scheduling efficiently.
- Provided exceptional customer service to patients and visitors.
- Coordinated communication between departments to enhance workflow.
- Maintained accurate patient records and confidential information.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Sliding Scale Representative
Family Health Center
Laurel, MS
02.2005 - 09.2011
- Educated patients on available health services and resources, improving access to care.
- Helped patients with the workplace program for low income families.
- Managed patient information and ensured accurate data collection provided.
- Implemented process improvements that enhanced patient flow and reduced wait times significantly.
- Enhanced company reputation by providing exceptional customer service and support.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Clerical/Customer Service Representative
Wesley Medical Center
Hattiesburg, MS
03.1999 - 02.2005
- Resolved customer inquiries efficiently through various communication channels.
- Schedule appointments for the Rehabilitation Department
- Trained new team members on company policies, systems, and best practices.
- Answered calls, took messages and announced patients upon their arrivals.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Receptionist Clerk
Dr Steve Morris
Waynesboro, MS
06.1989 - 03.1999
- Managed patient scheduling and maintained accurate appointment records.
- Provided exceptional front-desk support, ensuring a welcoming environment for patients.
- Coordinated communication between medical staff and patients to streamline service delivery.
- Assisted with billing inquiries, demonstrating knowledge of insurance procedures and payment processing.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Ensured effective communication within the organization through timely distribution of messages and faxes.
- Maintained a welcoming environment for visitors with a clean, organized reception area.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Provided excellent service to clients, ensuring their needs were met with professionalism and care during their visit to the office.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Improved efficiency in handling phone calls by implementing an effective call routing system.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained visitor log for entering and leaving facility for security purposes.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
Teacher's Assistant
Waynesboro Elementary School
Waynesboro, MS
08.1986 - 05.1989
- Assisted lead teacher in developing and implementing lesson plans to enhance student engagement.
- Supported classroom management by maintaining a positive learning environment for diverse learners.
- Collaborated with teachers to assess student progress and adapt instructional strategies accordingly.
- Facilitated small group activities, promoting peer collaboration and active participation in learning.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
Education
High School Diploma -
Waynesboro Central High School
Waynesboro, MSNo Degree - Elementary Education
Jones County Junior College
Ellisville, MS01-1986
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Cash handling
- Reliability and punctuality
- Cash register operation
- Written and verbal communication
- Professionalism and courtesy
- Cash drawer balancing
- Payment collection
Accomplishments
Excel strong work ethic and demonstrating compassion towards patients and team members.
Timeline
Cashier/Switchboard Operator
Wayne General Hospital
05.2019 - 01.2026
Document Management/Medical Records Scanning
Wayne General Hospital
06.2014 - 05.2019
Waynesboro Family Medicine & Obstetrics/Receptionist
Wayne General Hospital
09.2011 - 06.2014
Cashier
Belk
03.2005 - 05.2018
Sliding Scale Representative
Family Health Center
02.2005 - 09.2011
Clerical/Customer Service Representative
Wesley Medical Center
03.1999 - 02.2005
Receptionist Clerk
Dr Steve Morris
06.1989 - 03.1999
Teacher's Assistant
Waynesboro Elementary School
08.1986 - 05.1989
High School Diploma -
Waynesboro Central High School
No Degree - Elementary Education
Jones County Junior College
Was nominated Employee of the Year at Laurel Family Health Center Decemeber 2010
Was nominated by the CFO Dr Rashad Ali