Chris Smalley
Ocean Springs
Summary
Dynamic leader with a proven track record at OnTime Restoration, excelling in operations management and customer relationship management. Spearheaded strategic initiatives that boosted revenue and enhanced client satisfaction. Adept at leveraging CRM tools to optimize sales processes while fostering strong partnerships, driving significant business growth and operational efficiency.
Overview
14
14
years of professional experience
Work History
Manager Director
OnTime Restoration/ ASAP Remodeling LLC
01.2021 - Current
- Championed change management efforts, successfully guiding the organization through periods of transition and growth.
- Increased revenue through strategic business development initiatives and strong client relationships.
- Managed company budgets, ensuring financial stability and long-term profitability.
- Built strong professional networks within the industry that led to increased referrals and partnership opportunities.
Internet Sales Manager
Daytona Toyota
02.2019 - 11.2020
- Monitored competitor activity, adjusting pricing strategies accordingly to maintain a competitive edge in the market.
- Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers.
- Developed innovative sales campaigns, resulting in increased web traffic and conversion rates.
- Collaborated with the marketing team to create targeted email campaigns for new product launches and promotions.
Internet Sales Manager
Ross Downing Buick Gmc Cadillac
02.2017 - 10.2020
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
- Enhanced overall brand image by ensuring consistent messaging and visual elements across all online platforms and marketing materials.
Automotive Finance Manager
Triple B Automotive
03.2012 - 01.2018
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
Education
Associate of Arts - Business Communications
Hinds Community College
Raymond, MS09.1992
High School Diploma -
Madison Ridgeland Academy
Madison, MS09.1989
Skills
- Operations management
- Customer relationship management (CRM)
- Inventory management
- Marketing
- Salesforce management
- Lead generation
- Product management
- Sales management
- Contract management
- Decision-making
- Operations management
Timeline
Manager Director
OnTime Restoration/ ASAP Remodeling LLC
01.2021 - Current
Internet Sales Manager
Daytona Toyota
02.2019 - 11.2020
Internet Sales Manager
Ross Downing Buick Gmc Cadillac
02.2017 - 10.2020
Automotive Finance Manager
Triple B Automotive
03.2012 - 01.2018
Associate of Arts - Business Communications
Hinds Community College
High School Diploma -
Madison Ridgeland Academy