Christal Epps
Ridgeland
Summary
Multi-faceted and adaptable professional with a strong background in customer service, and a proven ability to thrive in dynamic environments. Skilled in effectively managing multiple responsibilities, quickly adjusting to changing priorities, and delivering exceptional experiences to clients to build lasting relationships that support business goals.
Overview
8
8
years of professional experience
Work History
SALES PROFESSIONAL
Sleep Number Corporation
06.2025 - Current
- Conducted in-depth product demonstrations to educate customers on features and benefits, fostering informed purchasing decisions.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
AUTOMOTIVE SALES PROFESSIONAL
Ritchey Automotive
11.2020 - 11.2023
- Offered tailored test-drives based on customer preferences to enhance their decision-making process.
- Boosted repeat business through excellent rapport-building skills, fostering long-term client relationships.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
- Prepared purchased vehicles and completed final delivery checks.
- Collaborated with service departments to offer customers comprehensive after-sales support, fostering long-term relationships.
- Participated in dealership events and promotions, driving traffic and boosting sales through community outreach.
LEAD JEWELRY SALES CONSULTANT
Kay Jewelers
04.2018 - 05.2020
- Boosted jewelry sales by providing exceptional customer service, product knowledge, and personalized recommendations.
- Educated clients on various gemstones, metals, and jewelry design elements to help them make informed purchase decisions.
- Maintained an organized and visually appealing store display that showcased jewelry pieces effectively, attracting more customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Delivered personalized consultations to clients, identifying preferences and enhancing satisfaction through tailored recommendations.
Education
Bachelor of Science - Geological And Earth Sciences
Mississippi State University
Starkville, MS05.2015
Skills
- Upselling and Cross Selling
- Visual Merchandising
- Customer Service
- Communication
- Team Leadership
- Sales consultation
- Multi-tasking
Timeline
SALES PROFESSIONAL
Sleep Number Corporation
06.2025 - Current
AUTOMOTIVE SALES PROFESSIONAL
Ritchey Automotive
11.2020 - 11.2023
LEAD JEWELRY SALES CONSULTANT
Kay Jewelers
04.2018 - 05.2020
Bachelor of Science - Geological And Earth Sciences
Mississippi State University