Christi Griffin
Forest
Summary
Dynamic Emergency Medical Dispatcher with proven expertise at Magnolia Ambulance, adept at managing high-pressure situations with accuracy and precision. Recognized for enhancing communication protocols and training new staff, while demonstrating exceptional problem-solving and teamwork skills. Committed to maintaining confidentiality and ensuring optimal patient care through effective coordination and multitasking.
Overview
14
14
years of professional experience
Work History
Emergency Medical Dispatcher
Magnolia Ambulance
11.2023 - Current
- Operated emergency communication systems to dispatch ambulances efficiently.
- Coordinated with medical teams to prioritize response based on patient needs.
- Managed multiple incoming calls, ensuring timely and accurate information relay.
- Assisted in training new dispatch staff on protocols and procedures.
- Collaborated with local agencies to improve emergency service coordination.
- Ensured seamless shift transitions through thorough documentation updates at changeovers, minimizing potential miscommunications or gaps in coverage.
Medical Receptionist
Premier Medical
10.2024 - 01.2025
- Managed patient scheduling and appointment confirmations to optimize office flow.
- Assisted patients with check-in procedures, ensuring accurate data entry and verification.
- Handled incoming calls, addressing inquiries and directing them to appropriate medical staff.
- Maintained electronic medical records with attention to detail for compliance and accuracy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Manager
Easy Street Furniture
01.2017 - 11.2023
- Led team in optimizing inventory management processes to enhance operational efficiency.
- Implemented training programs for staff to improve customer service and product knowledge.
- Analyzed sales data to identify trends and inform strategic decision-making for promotions.
- Coordinated with suppliers to ensure timely delivery of products and manage stock levels effectively.
- Resolved customer complaints efficiently, enhancing overall satisfaction and retention rates.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
Medical Receptionist
Lackey Memorial Hospital
01.2012 - 09.2014
- Processed insurance authorizations, coordinating with providers to minimize patient wait times.
- Developed efficient filing systems for patient records, enhancing retrieval times for staff.
- Collaborated with clinical teams to facilitate smooth communication between patients and healthcare providers.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Education
High School Diploma -
James Madison High School
Real Estate License - Real Estate
ProEducate
Skills
- Quick learner
- Patience and calmness
- Stress tolerance
- Accuracy and precision
- Confidentiality
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Verbal and written communication
Timeline
Medical Receptionist
Premier Medical
10.2024 - 01.2025
Emergency Medical Dispatcher
Magnolia Ambulance
11.2023 - Current
Manager
Easy Street Furniture
01.2017 - 11.2023
Medical Receptionist
Lackey Memorial Hospital
01.2012 - 09.2014
High School Diploma -
James Madison High School
Real Estate License - Real Estate
ProEducate