Christian Smith

• Identified and addressed customer inquires,achieving 99% satisfaction rate in resolving issues related to benefits and claims on first contact.
• Implemented conflict management skills to resolve issues in a stressful situation.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Customized support strategies for high-priority clients to ensure their specific needs were met.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

assisted teacher with classroom management,instructional support,and administrative tasks,while ensuring a positive and effective learning environment for the students.

• Supported classroom maintenance and upkeep, organizing books, and materials.
• Helped with grading assignments and tests, providing constructive feedback to students based on results.
• Tutored struggling students individually and in small groups to reinforce learning concepts.
• Completed daily reports on attendance and disciplinary performance.
• Copied, organized and distributed classroom assignments or other paperwork.
• Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
• Handled class records for attendance, assignment grades and course participation scores.
• Supported classroom activities, tutoring, and reviewing work.
• Developed and maintained courteous and effective working relationships.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Demonstrated ability to listen skillfully,collect relevant information,build rapport and respond to customer using compassionate communication strategies.
• Implemented conflict management skills
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Customized support strategies for high-priority clients to ensure their specific needs were met.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Analyzed customer service metrics to identify trends and develop strategies for improvement.
• Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.