Summary
Overview
Work History
Education
Skills
Websites
Certification
Projects
Timeline
Generic

Christian Usry

Pearl,MS

Summary

Top-performing professional with substantial experience in banking. Dedicated to establishing long-term relations with customers to demonstrate trust and dedication. Adept at understanding customer needs to recommend appropriate banking products.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Application Security Specialist

BankPlus
12.2021 - Current
  • Manage user access and access levels for over 1300 users across 40 banking software applications, including Jack Henry Silverlake Suite, NCR, Visa, and others
  • Document and maintain comprehensive records of support tickets, actions taken, and issue resolutions
  • Develop security implementation plans for system and software releases
  • Collected, arranged, and input information into database system.
  • Lead projects with application owners and team leaders to evaluate roles and verify appropriate access levels within each application.
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.

Universal Banker/Banking Center Head Teller

BankPlus
08.2018 - 12.2021
  • Assisted customers on a daily basis with their banking needs and served as the primary contact for technical or approval issues raised by colleagues
  • Led regular meetings to drive discussions on policy changes and collaborated with the operations center to implement streamlined procedures, resulting in decreased errors among tellers and customer service representatives
  • Assumed the position of lending assistant to the loan officer/branch manager, delivering invaluable support and making significant contributions to the success of lending operations.
  • Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
  • Demonstrated expertise in diverse banking platforms, consistently staying updated on industry trends and product offerings to better serve clients.

Head Teller

BankPlus
03.2017 - 08.2018
  • Enhanced customer satisfaction by providing efficient and accurate transaction services.
  • Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
  • Mentored junior tellers, fostering professional development and growth within the team.

Teller

BankPlus
02.2015 - 03.2017
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.

Education

High School -

Park Place Christian Academy
01.2012

Skills

  • Communication and interpersonal skills
  • Security knowledge
  • Detail Oriented
  • Sales proficiency
  • Project Management
  • Teller auditing
  • Coaching and Mentoring
  • Customer Service
  • Relationship building and management
  • Sales professional

Certification

Technical Support Fundamentals, 07/2023, Present, Google IT Professional Certification program

Projects

Automation of Daily tasks- Power Automate, 07/2023, Present, Currently leveraging Power Automate to streamline and automate the process of maintaining user access and generating reports. Silverlake Teller User/Group Access Optimization, 01/2023, 03/2023, Revamped user access setup within Silverlake Teller to rectify initial configuration issues pertaining to group access. Bank Acquisition, 03/2022, 07/2022, Established seamless integration of users from the acquired bank into our systems, efficiently assigning them to existing roles.

Timeline

Application Security Specialist

BankPlus
12.2021 - Current

Universal Banker/Banking Center Head Teller

BankPlus
08.2018 - 12.2021

Head Teller

BankPlus
03.2017 - 08.2018

Teller

BankPlus
02.2015 - 03.2017

High School -

Park Place Christian Academy

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Christian Usry