Christina Andrews
Tupelo
Summary
Experienced healthcare and administrative professional with a background in medical billing and coding, health information management, and patient support services. Skilled in medical records, unit clerk duties, and customer service within a medical supply environment. Strong attention to detail, organizational skills, and commitment to providing accurate and efficient healthcare support.
Overview
25
25
years of professional experience
Work History
CSR
Hometown Healthcare
05.2020 - 08.2023
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Participated in ongoing training programs to stay current on industry trends, products, and best practices.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Record Manager
Union County Health Rehab
02.2008 - 05.2020
- Oversaw electronic health record (EHR) systems to enhance data accessibility and accuracy.
- Managed medical records to ensure compliance with HIPAA and regulatory standards.
- Managed medical record operations, ensuring compliance with health regulations and standards.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
Unit Clerk
Lebonheur Children Medical Center
04.2007 - 06.2008
- Coordinated patient admissions and discharges, ensuring accurate documentation and smooth transitions.
- Managed scheduling of appointments, enhancing departmental efficiency and patient satisfaction.
- Maintained confidential medical records, adhering to HIPAA regulations for data protection.
- Assisted healthcare professionals by providing timely information and administrative support during patient care.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
Unit Clerk/Medical Records and Health Information Technician
Gilmore Memorial Hospital
08.1998 - 02.2006
- Managed patient admissions and discharges, ensuring accurate documentation and timely processing.
- Coordinated physician schedules, optimizing workflow efficiency and resource allocation.
- Assisted nursing staff with administrative duties, enhancing overall departmental productivity.
- Maintained electronic health records, ensuring compliance with hospital policies and regulations.
Education
No Degree - Medical
Mississippi School of Health Services And Career
Brandon, MS12.2024
High School Diploma -
Amory High School
Amory, MS05.1991
Skills
- Active listening
- Critical thinking
- Data entry
- Medical terminology
- Medical billing
- Insurance coding (ICD-9 and CPT)
- Strong communication skills
- HIPAA compliance
Timeline
CSR
Hometown Healthcare
05.2020 - 08.2023
Medical Record Manager
Union County Health Rehab
02.2008 - 05.2020
Unit Clerk
Lebonheur Children Medical Center
04.2007 - 06.2008
Unit Clerk/Medical Records and Health Information Technician
Gilmore Memorial Hospital
08.1998 - 02.2006
No Degree - Medical
Mississippi School of Health Services And Career
High School Diploma -
Amory High School