Christina Davis
Greenville
Summary
Proven expertise in data entry and customer service, demonstrated at SAGLITY and EVERISE. Excelled in using Microsoft Excel and CRM software to enhance data accuracy and customer satisfaction. Achieved a significant increase in loyalty through empathetic dispute resolution and meticulous attention to detail.
Overview
3
3
years of professional experience
Work History
Data Entry Clerk
SAGILITY
08.2021 - 07.2023
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Member Service Representative
BINGS
09.2021 - 04.2022
- ASSISTED WITH CLAIMS, AUTHORIZATIONS, PREMIUM BILLING ND UTILITY BILLING.
- PROVIDED EXCELLENT CUSTOMER SERVICE TO RESOLVE CUSTOER COMPLAINTS IN A TIMELY MATTER.
- DEVELOPED STRONG RELATIONSHIPS WITH MEMBERS BY PROVIDING PERSONAZLIED ASSISTANCE AND CUSTOMER SUPPORT.
Customer Service Representative
EVERISE
02.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Post-Graduate Certificate - Health And Wellness
BURNS HEALTHCARE
Indianola, MS12-2023
High School Diploma -
GREENVILLE HIGH SCHOOL
Greenville, MS06-2021
Skills
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
- CRM SOFTWARE
- CUSTOMER FOCUS
Timeline
Member Service Representative
BINGS
09.2021 - 04.2022
Data Entry Clerk
SAGILITY
08.2021 - 07.2023
Customer Service Representative
EVERISE
02.2020 - 12.2021
Post-Graduate Certificate - Health And Wellness
BURNS HEALTHCARE
High School Diploma -
GREENVILLE HIGH SCHOOL
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