Christina Lawson
D'Iberville
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
12
12
years of professional experience
Work History
Fulfillment Lead
Lowes Home Improvment
D'Iberville, MS
03.2021 - 04.2026
- Oversaw daily fulfillment operations to ensure timely and accurate order processing.
- Trained and mentored team members on best practices for inventory management.
- Ensured compliance with safety standards and company policies in all fulfillment activities.
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
- Maintained open communication channels between departments involved in the supply chain process, facilitating smooth information flow.
- Handled production picking, packing and shipping orders.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Skating Carhop
Sonic Drive in
Biloxi, MS
06.2014 - 08.2024
- Delivered high-quality customer service in fast-paced environment.
- Fostered positive relationships with returning customers, encouraging loyalty and repeat visits.
- Enhanced customer satisfaction by providing friendly and efficient service as a Skating Carhop.
- Delivered orders accurately and quickly, ensuring customers received their food fresh and hot.
- Welcomed and greeted guests and delivered outstanding customer service.
- Developed strong rapport with regular customers by remembering names, favorite orders, and engaging in friendly conversation during each visit.
- Streamlined the order-taking process by effectively communicating with kitchen staff about any special requests or modifications.
BDC Specialist
Astro Ford
D'Iberville, MS
06.2017 - 05.2018
- Managed inbound and outbound communications to enhance customer engagement and satisfaction.
- Utilized CRM systems to track customer interactions and streamline follow-up processes.
- Collaborated with sales team to ensure seamless lead management and conversion strategies.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained current knowledge of evolving changes in marketplace.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Snack Bar Manager
Turan Foley
Gulfport, MS
01.2016 - 05.2017
- Supervised daily operations ensuring compliance with health and safety regulations.
- Managed inventory levels, optimizing stock turnover and reducing waste.
- Implemented process improvements streamlining workflow and enhancing productivity.
- Monitored financial transactions ensuring accuracy in cash handling procedures.
- Established strong relationships with local suppliers to ensure consistent quality of ingredients at competitive prices.
- Maintained strict adherence to health and safety regulations, ensuring a clean and safe environment for employees and customers alike.
- Oversaw food preparation and monitored safety protocols.
Education
Associate of Science - Business Administration And Management
Mississippi Gulf Coast Community College
Gulfport, MS12-2018
High School Diploma -
Diberville High School
D'Iberville, MS05-2014
Skills
- Forklift operation
- Pallet jack usage
- Customer service
- Teamwork and collaboration
- Multitasking
- Problem-solving abilities
- Reliability
- Safety procedures
- Pallet jack operation
- Equipment operation
- Attention to detail
- Quick learner
- Loading and unloading
- Warehouse safety
Timeline
Fulfillment Lead
Lowes Home Improvment
03.2021 - 04.2026
BDC Specialist
Astro Ford
06.2017 - 05.2018
Snack Bar Manager
Turan Foley
01.2016 - 05.2017
Skating Carhop
Sonic Drive in
06.2014 - 08.2024
Associate of Science - Business Administration And Management
Mississippi Gulf Coast Community College
High School Diploma -
Diberville High School