Christina Marion
Pascagoula
Summary
Professional with solid experience in healthcare administration, prepared to excel in supporting clinical operations and patient care. Strong focus on team collaboration, achieving results, and adapting to changing needs. Skilled in managing patient records, scheduling, communication, and multitasking. Known for reliability, problem-solving, and proactive approach to tasks.
Overview
10
10
years of professional experience
Work History
Clinical Administrative Coordinator
Optum
11.2022 - Current
- Manage the internal/external referral process and daily referral reconciliation
- Maintain knowledge and ensure procedures followed
- Work independently and act as a resource or subject matter expert for others
- Train new hires
- Retrain current hires on updated processes
- Manage and prioritize tasks, including compiling reports and spreadsheets
- Manage Home Health Authorization
- Confirm insurance eligibility
Customer Service Representative
Singing River Federal Credit Union
09.2020 - 11.2022
- Initiate loan apps
- Assist customers with a warm and professional attitude
- Handle emails, inbound calls, and outbound calls
- Managed customer accounts
- Assisted with technical support duties
- Handled billing issues
- Process loan payments
- Direct phone calls for all branches
CSR - Customer Service Representative
AT&T
06.2019 - 09.2020
- Managed client records
- Performed customer service
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
Dispatcher/Customer Service
Mississippi Security Police
04.2018 - 06.2019
- Provided assistance to clients
- Answered phone and assisted customers with changes
- Scheduled reservations for customers
- Maintained up-to-date knowledge of customer accounts
Administrative Assistant
Sunplex Subacute Center
05.2016 - 09.2017
- Proficient in Microsoft Office
- Provided administrative support for Human Resources/ Business office
- Maintained all files, schedules, etc
- Composed correspondence
- Directed phone calls
- Managed incoming and outgoing mail
- Approved timesheets
- Provided friendly customer service
- Completed all New Hire processes
- Confirmed payroll
Teller I
Regions Bank
06.2015 - 05.2016
- Deposits
- Withdrawals
- Balance inquiries
- Customer service
- Chexar
- Referrals
- Loan payments
Education
Associate of Arts -
Mississippi Gulf Coast Community College
Perkinston, MSSkills
- Telephone customer support
- Medicare/Medicaid
- Clerical assistance
- Clinical documentation
- Insurance verification
- HIPAA
- Office management
- Healthcare compliance
Timeline
Clinical Administrative Coordinator
Optum
11.2022 - Current
Customer Service Representative
Singing River Federal Credit Union
09.2020 - 11.2022
CSR - Customer Service Representative
AT&T
06.2019 - 09.2020
Dispatcher/Customer Service
Mississippi Security Police
04.2018 - 06.2019
Administrative Assistant
Sunplex Subacute Center
05.2016 - 09.2017
Teller I
Regions Bank
06.2015 - 05.2016
Associate of Arts -
Mississippi Gulf Coast Community College
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