Christine Hebert
Greenville
Summary
Adaptable customer service specialist with a background in healthcare, retail operations, and call center support. Strong in conflict resolution, escalation management, and account updates. Focused on delivering accurate service, organized records, and positive customer experiences.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Sagility
Remote, MS
05.2025 - 03.2026
- Responded to member inquiries regarding benefits, claims, and eligibility using established service protocols.
- Documented customer interactions accurately in CRM systems to support timely case resolution.
- Navigated healthcare systems to verify coverage details and update account information.
- Resolved routine service issues while maintaining professionalism and adherence to quality standards.
- Escalated complex concerns to appropriate departments for faster resolution and follow-up.
- Assisted callers with claim status, prior authorization, and payment questions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Patient Service Representative
Delta Health Systems
Greenville, MS
11.2024 - 04.2025
- Registered patients and verified demographic and insurance information for accurate intake processing.
- Collected copayments and updated billing information with accuracy and discretion.
- Scheduled appointments and coordinated follow-up visits across multiple provider calendars.
- Answered patient inquiries, resolved routine concerns, and directed calls to appropriate departments.
- Maintained electronic health records and ensured complete, organized patient documentation.
- Coordinated referrals and authorizations while supporting timely access to care.
- Communicated appointment changes, eligibility updates, and office instructions to patients clearly.
- Supported front-desk operations by balancing check-in, check-out, and administrative tasks efficiently.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Assistant Store Manager
Dollar Tree Stores
Indianola, MS
05.2017 - 11.2018
- Supported daily store operations, ensuring efficient customer service, merchandising, and recovery standards.
- Supervised cash handling, register accuracy, and compliance with front-end procedures.
- Trained associates on stocking, zoning, and store presentation expectations.
- Coordinated freight processing, backroom organization, and timely shelf replenishment.
- Monitored inventory levels, identified shortages, and maintained product availability.
- Resolved customer concerns promptly while reinforcing service and store policies.
- Assisted with opening and closing procedures, including security and operational checks.
- Maintained orderly sales floor conditions through consistent recovery and merchandising execution.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL01-2024
GED -
Mississippi Delta Community College
Moorhead, MS01-2018
Skills
- Customer service
- Call center operations
- Healthcare communication
- EHR system knowledge
- CRM system knowledge
- Data entry
- Documentation
- Claims processing
- Account management
- Recordkeeping
- Follow-up skills
- Calendar management
- Follow-up skills
- Information gathering
- Problem resolution
- Conflict resolution
- Issue resolution
- Escalation management
- Active listening
- Customer relations
- Relationship building
- Customer engagement
- Patient support
- Telephonic support
- Customer education
- Sales skills
- Product knowledge
- Microsoft Excel
- Spreadsheets
- Microsoft Outlook
- Microsoft PowerPoint
- Office software proficiency
- Administrative support
- Research
- Prioritization
- Inventory oversight
- Credit adjustments
- Call handling
- Call triaging
- Critical thinking
- EHR system knowledge
- CRM system knowledge
- Claims processing
- Credit adjustments
Timeline
Customer Service Representative
Sagility
05.2025 - 03.2026
Patient Service Representative
Delta Health Systems
11.2024 - 04.2025
Assistant Store Manager
Dollar Tree Stores
05.2017 - 11.2018
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
GED -
Mississippi Delta Community College