Christo Burnham
Madison
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Auto Damage Adjuster
GEICO
Baton Rouge
01.2016 - Current
- Managed high volume of active auto claims simultaneously while maintaining service and accuracy standards
• Wrote and negotiated repair estimates using CCC/Mitchell/Audatex (whichever you used)
• Reduced claim cycle time by X% through proactive rental and repair coordination
• Maintained high customer satisfaction scores in a high-volume territory
• Controlled claim severity through accurate damage analysis and shop negotiations - Evaluated auto damage claims for compliance with company policies and accuracy
- Mentored junior adjusters on claims handling best practices and company procedures
Manager
Vasilio’s Greek Cuisine
Madison
01.2010 - 01.2015
- Directed daily operations of small restaurant, overseeing staffing, scheduling, and customer service to ensure smooth functioning
- Supervised and trained team of 5+ employees, improving service efficiency and guest satisfaction
- Managed inventory control, vendor relationships, and weekly ordering to maintain cost targets
- Resolved customer escalations and service issues, safeguarding brand reputation and enhancing customer loyalty
- Oversaw cash handling, deposits, and daily financial reporting
Refinish Technician
Capitol Body Shop
Ridgeland
01.2006 - 01.2010
- Executed surface preparation, color matching, and refinishing for collision-damaged vehicles, ensuring high-quality results
- Mixed and applied primers, basecoats, and clearcoats according to manufacturer specifications, achieving optimal finish quality
- Ensured quality control standards were met, reducing rework and cycle time
- Partnered with estimators and body technicians to coordinate repair processes, ensuring accurate and timely completion
- Maintained OSHA safety compliance and proper hazardous material handling
Education
Bachelor of Business Administration -
Mississippi College
Clinton, MS01.2013
Skills
- Collision repair
- Analyzing damage
- Repairs
- CCC Estimating software
- I-Car certification
- Understanding processes
- Attention to detail
Leadership Experience
Ability to manage multiple items simultaneously and meet deadlines, while maintaining the highest standards of Customer Service.
Communication Skills
Strong written and verbal communication skills, including the ability to provide and receive constructive feedback and collaborate effectively with coworkers and managers.
Timeline
Auto Damage Adjuster
GEICO
01.2016 - Current
Manager
Vasilio’s Greek Cuisine
01.2010 - 01.2015
Refinish Technician
Capitol Body Shop
01.2006 - 01.2010
Bachelor of Business Administration -
Mississippi College