Christopher Brown
Long Beach
Summary
Proactive leader with expertise in team training and development, achieving high service standards and compliance. Proven track record in establishing effective communication channels that enhance staff performance and drive customer satisfaction. Recognized for operational success through strategic leadership and focused team engagement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Blue Dog Bistro
Ocean Springs
09.2019 - Current
- Established effective communication channels with staff to boost operational efficiency.
- Oversaw daily business operations, including budgeting, staffing, and inventory control.
- Trained employees on policies and specific job duties to enhance performance.
- Resolved customer complaints promptly while maintaining high service quality standards.
- Ensured compliance with health and safety regulations across all restaurant activities.
- Managed vendor relationships to optimize procurement processes for food and supplies.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Coordinated food preparation and presentation for high-volume service periods.
- Inspected food quality and maintained safety standards in food handling.
- Collaborated with front-of-house staff to ensure smooth service flow.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Prepared ingredients and menu items according to established recipes and standards.
- Maintained cleanliness and organization of kitchen workstations and storage areas.
- Assisted chefs in food preparation, ensuring timely delivery of dishes.
Assistant Manager / Bartender
Patio 44
Gulfport
11.2018 - 11.2019
- Assisted in training new staff on customer service standards.
- Coordinated daily operations to ensure smooth restaurant service.
- Developed weekly staff schedules to optimize coverage and efficiency.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness of bar area and equipment throughout shifts.
- Assisted in inventory management and restocking supplies as needed.
- Provided excellent customer service to enhance guest experience.
- Mixed cocktails and beverages according to standard recipes.
- Educated guests on drink options and made recommendations based on preferences.
- Trained new bartenders on procedures and customer service standards.
- Managed cash register and processed payments accurately during busy hours.
- Developed good working relationships with fellow employees through effective communication.
Busser / Server
Half Shell Oyster House
Gulfport
08.2015 - 11.2018
- Cleared tables and reset dining areas for new guests.
- Assisted servers in delivering food and beverages efficiently.
- Maintained cleanliness of dining room and service stations.
- Supported team members during busy shifts to enhance workflow.
- Set up and broke down dining areas for special events.
- Maintained a friendly attitude towards customers at all times.
- Maintained cleanliness of restaurant dining area throughout shift.
- Ensured that each table was properly set before seating guests.
- Provided exceptional customer service to enhance guest dining experiences.
- Assisted guests with menu selections and answered questions on dishes.
- Processed customer payments accurately and efficiently at checkout.
- Trained new servers on restaurant policies and customer service techniques.
- Handled customer complaints promptly to ensure satisfaction during meals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
High School Diploma -
Long Beach High School
Long Beach, MS05-2016
Some College (No Degree) - Business Management / Graphic Design
Mississippi Gulf Coast Community College
Perkinston, MSSkills
- Customer relationship management
- Operational management
- Team leadership
- Problem solving
- Effective communication
- Staff training and development
- Public relations
- Revenue growth strategies
- Performance improvement
- Multi-tasking efficiency
- PC proficiency
- Negotiation expertise
- Leadership development
- Staff motivation
Affiliations
- Music Producer / DJ
- Being Outside
- Video Games
- Spending Time with Family & Friends
Accomplishments
- Nominated Several Times for Best Server on the Coast
- Won Multiple Food Awards for Blue Dog Bistro
Certification
- ServSafe Certified
Timeline
General Manager
Blue Dog Bistro
09.2019 - Current
Assistant Manager / Bartender
Patio 44
11.2018 - 11.2019
Busser / Server
Half Shell Oyster House
08.2015 - 11.2018
High School Diploma -
Long Beach High School
Some College (No Degree) - Business Management / Graphic Design
Mississippi Gulf Coast Community College