Christopher Davidson
Hattiesburg
Summary
Accomplished IT professional with a proven track record at Forrest General Hospital, excelling in network troubleshooting and fostering teamwork. Expert in enhancing system security and efficiency through meticulous software updates and IT documentation. Achieved significant improvements in user satisfaction and operational resilience, demonstrating exceptional problem-solving skills and collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Technician
Blacksmith Technology Solutions
08.2023 - Current
- Maintained office PCs, networks and mobile devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Patched software and installed new versions to eliminate security problems and protect data.
- Generated reports to track performance and analyze trends.
- Tested new software and hardware prior to deployment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Enhanced system security and minimized vulnerabilities with regular updates and patches to software.
- Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
- Improved IT support efficiency, creating detailed documentation for common issues and solutions.
Support Specialist
Forrest General Hospital
08.2011 - 09.2016
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Conducted regular follow-ups with customers to ensure their issues were fully resolved and to gather feedback for service improvement.
- Assisted in deployment of software updates to improve system functionality and user experience.
- Trained new team members on support protocols and tools, enhancing team efficiency and service quality.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Security Analyst
Forrest General Hospital
09.2016 - 08.2023
- Developed and maintained detailed documentation on security processes, facilitating knowledge transfer and ensuring consistency in procedures.
- Implemented multi-factor authentication measures, strengthening overall network defenses against unauthorized access attempts.
- Coordinated incident response efforts across multiple departments, fostering teamwork in resolving complex issues effectively.
Education
Associate Degree -
Jones County Junior College
Ellisville, MSSkills
- Desktop technical support
- Hardware installation
- Software configuration
- Network troubleshooting
- Remote support
- Help desk operations
- Application installations
- Network maintenance
- IT documentation
- IT asset management
- Mobile device management
- Operating system management
- Information security
- Disaster recovery
- Security patching
- Software updating
- Problem-solving
- Teamwork and collaboration
- Microsoft windows and office
- Software upgrades
- Troubleshooting network issues
Certification
Epic Security Analyst Certification
Epic Provider Administration Badge
Timeline
IT Technician
Blacksmith Technology Solutions
08.2023 - Current
Security Analyst
Forrest General Hospital
09.2016 - 08.2023
Support Specialist
Forrest General Hospital
08.2011 - 09.2016
Epic Security Analyst Certification
Epic Provider Administration Badge
Associate Degree -
Jones County Junior College
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