Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Christopher Landstreet

Vancleave

Summary

A dynamic leader with a proven track record at Best Buy, adept in fostering team unity and enhancing customer satisfaction. Skilled in cash handling and conflict resolution, I've significantly boosted team morale and performance. My approach combines creative problem-solving with effective staff training, driving notable achievements in operational excellence and service quality.

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Shift Leader/Certified Apple Mobility Advisor

Best Buy
08.2021 - Current
  • Motivated staff through recognition programs, fostering a positive workplace culture and increasing morale.
  • Developed action plans to address operational challenges, resulting in cohesive team environment.
  • Improved team performance with regular feedback sessions and targeted skill development initiatives.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Product Specialist

Mandal Automotive Group
12.2018 - 03.2020
  • Developed comprehensive knowledge of product features by conducting thorough market research and competitor analysis.
  • Assisted customers with product inquiries by delivering clear and accurate information regarding specifications and usage.
  • Partnered with sales and marketing teams to align strategies and ensure consistent messaging across channels.
  • Coordinated product launch events by organizing logistics, materials, and presentations.
  • Assisted with demonstrations of new and pre-owned vehicles to showcase functionality.
  • Logged phone numbers and email addresses to contact customers for follow-ups.
  • Collaborated with sales teams to develop effective selling strategies and materials, boosting sales performance.

Sales Advisor

Best Buy
08.2016 - 12.2018
  • Increased customer satisfaction by actively listening to client needs and providing tailored solutions.
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
  • Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
  • Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
  • Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.

Assistant Manager

RadioShack
10.1997 - 05.2002
  • Led training initiatives, enhancing employee skills and confidence.
  • Established open lines of communication with team for feedback and suggestions.
  • Identified inefficiencies to propose actionable improvements for overall workflow.
  • Cultivated cohesive team environment by providing clear direction and support.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Assistant Manager

Sports Additions
08.1994 - 09.1996
  • Led training initiatives, enhancing employee skills and confidence.
  • Established open lines of communication with team for feedback and suggestions.
  • Cultivated cohesive team environment by providing clear direction and support.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma -

Kemper Academy
De Kalb, MS

Associate of Arts - Communications

Mississippi Gulf Coast Community College
Gautier , MS

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Creative problem solving
  • Team supervision
  • Conflict resolution
  • Staff training and development
  • Staff performance reviews
  • Team-building activities
  • Shift leadership

Certification

Apple Certified in Mobility Dept.

Apple Excellence Award 2024


Interests

  • I enjoy helping others and giving back to the community
  • Community Cleanup
  • Avid Reader
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Music I spent 10 years playing guitar professionally in an improv/Jamband
  • Acting and Theater
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Mindfulness Practices
  • Video Gaming

Timeline

Shift Leader/Certified Apple Mobility Advisor

Best Buy
08.2021 - Current

Product Specialist

Mandal Automotive Group
12.2018 - 03.2020

Sales Advisor

Best Buy
08.2016 - 12.2018

Assistant Manager

RadioShack
10.1997 - 05.2002

Assistant Manager

Sports Additions
08.1994 - 09.1996

High School Diploma -

Kemper Academy

Associate of Arts - Communications

Mississippi Gulf Coast Community College

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Christopher Landstreet