Christopher Mackey
Silver Creek
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Jason Deli
01.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
F&B Supervisor
Sheraton Hotel & Resorts
02.2021 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
Retail Sales Consultant
AT&T
02.2019 - 09.2021
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Determined solutions for clients promptly and professionally.
- Helped customers complete purchases, locate items, and join reward programs.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Greeted customers and helped with product questions, selections, and purchases.
Restaurant Supervisor
Marriott
06.2017 - 01.2019
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Supervised food presentation and plating to enhance visual appeal.
- Monitored food preparation, production, and plating for quality control.
Night Auditor
Hyatt Hotel
08.2015 - 06.2017
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Line Cook
Reunion Golf & Country Club
06.2013 - 08.2015
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Education
Associate of Arts - Mass Communication
Pearl River Community College
05.2013
High School Diploma -
Madison Central High School
05.2011
Skills
- Guest Relations
- Schedule Crew Members
- Work Assignments
- Cook Foods
- Employee Performance Evaluations
- Safe Food Handling Practices
- Train Employees
- Task Delegation
- Hospitality Management
- Food and Beverage Management
- Guest Satisfaction
- Employee Supervision
- Professional Communication
Certification
ServSafe Certified
TIPS Certified
Timeline
Assistant Manager
Jason Deli
01.2024 - Current
F&B Supervisor
Sheraton Hotel & Resorts
02.2021 - 07.2023
Retail Sales Consultant
AT&T
02.2019 - 09.2021
Restaurant Supervisor
Marriott
06.2017 - 01.2019
Night Auditor
Hyatt Hotel
08.2015 - 06.2017
Line Cook
Reunion Golf & Country Club
06.2013 - 08.2015
Associate of Arts - Mass Communication
Pearl River Community College
High School Diploma -
Madison Central High School
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