Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christopher Mackey

Silver Creek

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Manager

Jason Deli
01.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.

F&B Supervisor

Sheraton Hotel & Resorts
02.2021 - 07.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked well in a team setting, providing support and guidance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.

Retail Sales Consultant

AT&T
02.2019 - 09.2021
  • Increased sales and customer satisfaction through personalized servicing.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Determined solutions for clients promptly and professionally.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Greeted customers and helped with product questions, selections, and purchases.

Restaurant Supervisor

Marriott
06.2017 - 01.2019
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Developed and implemented standard operating procedures to maintain smooth operations.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Supervised food presentation and plating to enhance visual appeal.
  • Monitored food preparation, production, and plating for quality control.

Night Auditor

Hyatt Hotel
08.2015 - 06.2017
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Generated and printed daily financial reports to track hotel performance.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Line Cook

Reunion Golf & Country Club
06.2013 - 08.2015
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Plated and presented all dishes to match established restaurant standards.
  • Prepared food items such as meats, poultry, and fish for frying purposes.

Education

Associate of Arts - Mass Communication

Pearl River Community College
05.2013

High School Diploma -

Madison Central High School
05.2011

Skills

  • Guest Relations
  • Schedule Crew Members
  • Work Assignments
  • Cook Foods
  • Employee Performance Evaluations
  • Safe Food Handling Practices
  • Train Employees
  • Task Delegation
  • Hospitality Management
  • Food and Beverage Management
  • Guest Satisfaction
  • Employee Supervision
  • Professional Communication

Certification

ServSafe Certified

TIPS Certified

Timeline

Assistant Manager

Jason Deli
01.2024 - Current

F&B Supervisor

Sheraton Hotel & Resorts
02.2021 - 07.2023

Retail Sales Consultant

AT&T
02.2019 - 09.2021

Restaurant Supervisor

Marriott
06.2017 - 01.2019

Night Auditor

Hyatt Hotel
08.2015 - 06.2017

Line Cook

Reunion Golf & Country Club
06.2013 - 08.2015

Associate of Arts - Mass Communication

Pearl River Community College

High School Diploma -

Madison Central High School

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