Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Rutledge

Diamondhead,Ms

Summary

Dynamic operations leader with a proven track record at Chili's Bar and Grill, excelling in strategic planning and process improvement. Enhanced operational efficiency by 20% through innovative strategies. Skilled in leadership training and fostering teamwork, driving sustainable growth and high employee satisfaction. Adept at aligning resources with organizational goals for optimal performance.

Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.

Overview

12
12
years of professional experience

Work History

Director of Operations

Chili's Bar and Grill
07.2020 - Current
  • Assisted in developing operational procedures to enhance efficiency and productivity across departments.
  • Coordinated team schedules and resources to optimize workflow and reduce downtime.
  • Supported inventory management through accurate tracking and reporting of supplies and materials.
  • Participated in training sessions to learn tools and systems for performance improvement initiatives.
  • Collaborated with cross-functional teams to ensure alignment on project goals and timelines.
  • Monitored daily activities to identify areas for process enhancement and operational support needs.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.

General Manager

Chili's Bar and Grill
05.2017 - 06.2020
  • Led operational strategy to enhance efficiency across multiple departments.
  • Implemented process improvements that reduced operational costs and increased productivity.
  • Developed and executed training programs to elevate team performance and skills.
  • Managed budget allocations, ensuring alignment with strategic organizational goals.
  • Fostered a collaborative work environment, enhancing communication among staff members.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Trained and guided team members to maintain high productivity and performance metrics.

General Manager

O'Charley's Restaurant & Bar
06.2013 - 06.2017
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Fostered a collaborative work environment, enhancing communication among staff members.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Education

North Vermilion High School
Maurice, LA

Skills

  • Operational efficiency
  • Operations oversight
  • Strategic planning
  • Strategic planning and execution
  • Business management
  • Process improvement
  • Quality assurance
  • Cost control
  • Leadership training
  • Workforce planning
  • Performance analysis
  • Schedule oversight
  • Operations management
  • Teamwork and collaboration
  • Decision-making
  • Staff management
  • Staff training/development
  • KPI tracking
  • Customer service management
  • P&L management
  • Performance evaluations

Timeline

Director of Operations

Chili's Bar and Grill
07.2020 - Current

General Manager

Chili's Bar and Grill
05.2017 - 06.2020

General Manager

O'Charley's Restaurant & Bar
06.2013 - 06.2017

North Vermilion High School

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Christopher Rutledge