Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Whitley

Jayess

Summary

With a proven track record at Lawrence County Sheriff's Department, I excel in account management and fostering teamwork. My expertise in client relations and customer service has significantly enhanced operational efficiency and client satisfaction. Skilled in navigating high-stress environments, I've successfully implemented programs that improved safety and compliance, showcasing my ability to lead and innovate.

Overview

7
7
years of professional experience

Work History

Account Manager

Superior Rent to Own
11.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.

Oiler

Rex Lumber
03.2024 - 10.2024
  • Greased bearings, chains, and shafts.
  • Assisted crew members during emergency situations, demonstrating quick thinking and problem-solving abilities.
  • Checked machines and components for malfunctions and maintenance needs.
  • Improved equipment reliability by conducting regular maintenance checks and lubrication.

Laborer

Process Services Specialists
06.2023 - 01.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.

Jail Administrator

Lawrence County Sheriff's Department
04.2021 - 05.2023
  • Managed budget allocation, ensuring sufficient resources for all aspects of jail administration.
  • Ensured timely resolution of inmate grievances by implementing an effective complaint tracking system and addressing issues promptly.
  • Achieved consistent compliance with state regulations by meticulously maintaining accurate records on inmate populations, incidents, and transfers.
  • Promoted rehabilitation efforts through the development and implementation of educational and vocational programs for inmates.
  • Maintained high standards of sanitation within the facility by developing thorough cleaning schedules and monitoring adherence to hygiene protocols.
  • Maintained a secure environment by regularly reviewing surveillance systems and addressing potential vulnerabilities.
  • Improved inmate safety by implementing effective security protocols and conducting routine inspections.

Police Officer

Monticello Police Department
04.2020 - 04.2021
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Reduced criminal activity in assigned areas through proactive policing and community engagement.
  • Investigated and reported crimes, accidents, offenses, and damage to property.

Correctional Officer

Lawrence County Sheriff's Department
12.2017 - 02.2020
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.

Education

No Degree - General Studies

Copiah Lincoln Community College
Wesson

High School Diploma -

Lawrence County High School
Monticello
05-2009

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations

Timeline

Account Manager

Superior Rent to Own
11.2024 - Current

Oiler

Rex Lumber
03.2024 - 10.2024

Laborer

Process Services Specialists
06.2023 - 01.2024

Jail Administrator

Lawrence County Sheriff's Department
04.2021 - 05.2023

Police Officer

Monticello Police Department
04.2020 - 04.2021

Correctional Officer

Lawrence County Sheriff's Department
12.2017 - 02.2020

No Degree - General Studies

Copiah Lincoln Community College

High School Diploma -

Lawrence County High School

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Christopher Whitley