Christopher Young
Canton
Summary
Dynamic professional with a proven track record at Walmart, excelling in loss prevention and customer service. Skilled in CCTV surveillance and effective communication, I significantly improved safety and customer satisfaction. Expert in policy enforcement and relationship building, I thrive in high-stakes environments, ensuring compliance and fostering a secure, welcoming atmosphere for all. Knowledgeable professional with many years of experience. Leadership trained to create effective training programs to minimize shrinkage and cultivate a workspace of accountability and integrity. Sound and quick judgment with a desire to bring streamlined asset protection processes to a new company.
Overview
5
5
years of professional experience
Work History
Digital Team Lead
Walmart
12.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Asset Protection Associate
Walmart
08.2024 - Current
- Monitored designated areas to identify shrink, deter theft, and maintain a safe environment for employees and customers.
- Acted as a visible deterrent to criminal activity by remaining observant and enforcing Walmart's loss prevention policies.
- Conducted observations of customer and associate behaviors, initiating appropriate investigative actions as needed.
- Documented incidents, maintained accurate records, and executed emergency procedures to ensure compliance with company safety standards.
- Monitored CCTV surveillance to detect suspicious activity.
- Executed safety protocols to protect the store's assets.
- Identified shoplifters and apprehended perpetrators according to company policies.
- Inspected merchandise for damages or defects prior to stocking shelves.
- Conducted investigations related to inventory discrepancies and shrinkage control.
- Performed daily audits of cash registers and ensured accuracy of transactions.
- Maintained a safe shopping environment by monitoring customer behavior and responding quickly to potential issues.
- Investigated incidents, collected evidence, wrote detailed reports, and made recommendations for corrective action when necessary.
- Established relationships with local law enforcement agencies as needed.
Personal Shopper
Walmart
04.2023 - 08.2024
- Consistently met deadlines and quality goals for accuracy and timeliness
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality
- Facilitated seamless shopping experiences during high-demand sales periods, securing desired items before stock depletion
Student Housing Assistant
Ole Miss Student Housing
05.2022 - 08.2022
- Managed key inventory system for residential buildings, maintaining strict security measures and minimizing lost or misplaced keys
- Implemented strategies to improve occupancy rates by promoting available housing options to prospective students
- Provided support to students experiencing personal or academic challenges, connecting them with appropriate campus resources
- Facilitated effective communication between residents and the housing office, addressing inquiries and resolving conflicts as needed
- Conducted tours of residence halls for prospective residents and their families.
- Coordinated maintenance requests from residents in a timely manner.
Shift Supervisor
CVS
11.2021 - 06.2022
- Trained new employees and delegated daily tasks and responsibilities
- Completed store opening and closing procedures and balanced tills
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations
- Responded to and resolved customer questions and concerns
- Helped store management meet standards of service and quality in daily operations
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes
Cashier
Walmart
11.2019 - 08.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Restocked and organized merchandise in front lanes
- Assisted customers with returns, refunds and resolving transaction issues
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Handled multiple payment methods securely, minimizing discrepancies and potential losses
Education
High School -
Germantown High School
Bachelor Science - Criminal Justice
UNIVERSITY OF MISSISSIPPI
Skills
- Written and verbal communication
- Professional demeanor
- Multi-tasking strength
- Problem-solving skills
- Relationship building
- Accurate Money Handling
- Inventory Control
- Guest Services
- Documentation
- Policy Enforcement
- Shoplifter apprehension
- Front-end monitoring
- Report writing skills
- Loss prevention strategies
- Credit card & check fraud
- Security systems expertise
- CCTV tracking
- Audit conduction
- Report writing
- Loss prevention background
- Surveillance techniques
- Physical detention of suspects
- Interrogation and interviewing
- Policy enforcement
- Coaching and mentoring
- Customer focus
- Conflict resolution
- Attention to detail
Contact
Canton, MS 39046
Timeline
Digital Team Lead
Walmart
12.2024 - Current
Asset Protection Associate
Walmart
08.2024 - Current
Personal Shopper
Walmart
04.2023 - 08.2024
Student Housing Assistant
Ole Miss Student Housing
05.2022 - 08.2022
Shift Supervisor
CVS
11.2021 - 06.2022
Cashier
Walmart
11.2019 - 08.2021
Bachelor Science - Criminal Justice
UNIVERSITY OF MISSISSIPPI
High School -
Germantown High School
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