Christy Johnson
Diamondhead
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
11
11
years of professional experience
Work History
Branch Manager
First Arkansas Bank And Trust
06.2023 - 12.2023
- Maintained more than 75 friendly and professional customer interactions every day.
- Lead in team meetings and training sessions to stay informed about product updates and changes.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Verified employee payroll for accuracy and compliance before sent to HR.
- Submitted loan applications to underwriter for verification and recommendation.
- Make schedules for fellow employees to report to work.
- Trained new personnel regarding company operations, policies and services.
- Interviewed and hired talented individuals.
- Notary public
Lead Customer Service Representative
First Arkansas Bank And Trust
10.2016 - 06.2023
- Provide overrides on teller transactions.
- Interact with customer calls and emails to answer questions about products and services.
- Boosted team spirit and performance by communicating clear service expectations.
- Order supplies for branch use.
- Audit ATM and other teller drawers monthly for accuracy.
- Open accounts for new and existing customers.
- Ordering and verifying cash shipments
- Supervise other CSRs
- Engaged clients in person and over phone to answer questions and address complaints.
Customer Service Representative (CSR)
First Arkansas Bank And Trust
10.2012 - 10.2016
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Open new and existing customer bank accounts.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
BBA - Business Administration
University of West Alabama
Livingston, AL05.2005
Skills
- Team Supervision
- Time Management
- Microsoft Outlook, Office, and Microsoft Teams
- Customer Service
- Staff Training
- Cash Handling
- Attention to Detail
- Shift Scheduling
- Interviewing and Hiring
- Excellent work ethic
- Excellent time management skills
Timeline
Branch Manager
First Arkansas Bank And Trust
06.2023 - 12.2023
Lead Customer Service Representative
First Arkansas Bank And Trust
10.2016 - 06.2023
Customer Service Representative (CSR)
First Arkansas Bank And Trust
10.2012 - 10.2016
BBA - Business Administration
University of West Alabama
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