CIARA MCGEE
Jackson
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative REMOTE
Continuum
12.2022 - 09.2025
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed high-volume calls while ensuring exceptional service and client satisfaction.
- Documented customer interactions accurately in CRM systems for future reference.
- Collaborated with team members to streamline processes and improve response times.
- Utilized conflict resolution techniques to address customer complaints effectively.
- Conducted follow-ups with customers to ensure resolution of issues and maintain relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in training programs to enhance product knowledge and customer service skills.
Stock Associate
Walmart Supercenter
11.2020 - 04.2022
- Followed safety protocols when transporting merchandise to different areas of the store to avoid item damage.
- Maintained a neat and orderly inventory storage system.
- Organized warehouse and stockroom areas using forklifts and pallet jacks.
- Followed proper safety procedures and immediately informed management of any safety concerns in the warehouse, stockroom, and store.
- Greeted customers and directed them to the products they requested.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays each [Timeframe].
Customer Service Representative
Conduent
05.2020 - 10.2020
- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, it requires vocational training, certifications, licensure's, or equivalent experience.
- Improves participant decision-making process by advising participants on plan provisions.
- Responds to client-specific inquiries, including telephone and web correspondence.
- Completes transactions related to customer inquiries with limited supervision.
- Meets timelines and accuracy standards.
- Documents calls by creating detailed notes in the case management
- Completes callbacks in a timely manner and escalates as appropriate.
- Explains the appropriate participant forms and provides guidance on completion.
- Performs other duties as assigned.
- Complies with all policies and standards.
Server/Cashier
Newk's Eatery
01.2018 - 03.2020
- Communicated with customers regarding sales events and promotions.
- Responded to customer concerns in a timely and professional manner.
- Ensured the checkout desk and displays was cleaned and organized by me.
- Assisted customers with purchases and made sales pitches to customers.
- Executed cash register transactions for merchandise in the front lanes to increase product sales.
- Stocked shelves and organized racks to increase sales.
- Completed all cash register transactions and payments in a timely and high-quality manner.
- Handled POS transactions, including cash, credit card purchases, and refunds.
- Greeted customers and assisted them in finding items.
- Treated every customer in a friendly and pleasant manner.
- Trained new associates in store policies and procedures.
Education
High School -
Wingfield High School
Jackson, MS01.2012
Some college (No degree) - undefined
Hinds Community College - Jackson Academic/Technical Center
Jackson, MSSkills
- Heavy lifting
- Supervision
- Sales experience
- Goal-oriented
- Customer-oriented
- Skilled problem solver
- Active listening skills
- Customer service
- Outstanding interpersonal skills
- Communications
- Strong work ethic
- Retail sales
- Stocking
- Employee relations
- Training and development
- Natural leader
- Motivated team player
- Organization
- People-oriented
Languages
English
Full Professional
Timeline
Customer Service Representative REMOTE
Continuum
12.2022 - 09.2025
Stock Associate
Walmart Supercenter
11.2020 - 04.2022
Customer Service Representative
Conduent
05.2020 - 10.2020
Server/Cashier
Newk's Eatery
01.2018 - 03.2020
Some college (No degree) - undefined
Hinds Community College - Jackson Academic/Technical Center
High School -
Wingfield High School