Ciara Williams
Gulfport
Summary
Medical secretary with 20 years of clerical experience and 2 years of medical billing and coding expertise. Possess excellent communication skills, working effectively with diverse populations. Quick and efficient learner, adaptable to new tasks and situations. Detail-oriented and highly organized, with experience in multi-specialty practices and fast-paced clinical settings. Strong ability to follow instructions precisely while maintaining the highest standards of quality and integrity.
Overview
10
10
years of professional experience
Work History
Medical Cannabis Educator
TruReleaf MD - Medical Marijuana Treatment Center of FL
2023.01 - Current
- Educate patients on strains, dosages, and administration methods based on physician recommendations
- Guide patients through dispensary usage, state law requirements, and licensing processes
- Assist patients with state applications for medical cannabis licenses/cards.
Customer Service Representative
Memorial Hospital at Gulfport
2022.04 - 2023.12
- Verified insurance eligibility and obtained prior authorizations for medications and procedures
- Scheduled appointments for multiple providers and managed patient collections.
Medical Billing Specialist
Gastroenterology Associates of Central Georgia
2021.03 - 2022.02
- Conducted insurance eligibility verification and reviewed office notes for ICD-10 coding
- Prepared and submitted claims, posted payments, and managed daily submissions
- Followed up on claim denials and handled outstanding accounts.
Customer Service Representative
The Allergy, Asthma, and Sinus Center
2014.08 - 2021.02
- Managed patient registration, appointment scheduling, and insurance verification
- Handled billing, coding, payment processing, and bank deposits
- Operated multi-line phone systems and processed mail.
Education
High School Diploma -
Gulfport High School
Medical Billing and Coding -
Purdue Global University
11.2019
Skills
- HIPAA Compliance
- Insurance Verification
- Medical Billing & Coding (ICD-10, CPT)
- EMR Systems (eClinicalWorks, Allscripts)
- Medical Scheduling & Office Management
- Customer Service & Phone Triage
- Clerical Expertise
- Anatomy & Medical Terminology
- Microsoft Office (Word, Excel)
Timeline
Medical Cannabis Educator
TruReleaf MD - Medical Marijuana Treatment Center of FL
2023.01 - Current
Customer Service Representative
Memorial Hospital at Gulfport
2022.04 - 2023.12
Medical Billing Specialist
Gastroenterology Associates of Central Georgia
2021.03 - 2022.02
Customer Service Representative
The Allergy, Asthma, and Sinus Center
2014.08 - 2021.02
High School Diploma -
Gulfport High School
Medical Billing and Coding -
Purdue Global University
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