Cierra Kincaid
Forest
Summary
Dedicated and compassionate Medical Assistant with experience in clinical and administrative setting. Skilled in vital signs monitoring and patient education. Demonstrated excellence in enhancing patient care through effective communication and HIPAA compliance. Proven ability to manage high-stress situations, ensuring accurate medical documentation and fostering patient trust. First aid and CPR certified, committed to delivering compassionate healthcare.
Overview
3
3
years of professional experience
Work History
Medical Assistant Extern
AFC Urgent Care
03.2025 - Current
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering injections.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical chart reviews to confirm accuracy and completeness.
- Communicated with patients and families to answer questions and provide reassurance.
Customer Service Representative
Concentrix
09.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Production Technician
Raytheon
01.2022 - 07.2023
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setup of production equipment to establish optimal performance.
- Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
- Maintained high-level security clearance, ensuring the protection of sensitive information at all times.
Education
Certificate of Technical Studies - Medical Assistant
Delta Technical College
Ridgeland, MS05-2025
High School Diploma -
Lake Attendance Center
Lake, MS05-2007
Skills
- Data entry and documentation
- Vital signs monitoring
- HIPAA compliance
- Active listening
- Phlebotomy techniques
- Laboratory specimen collection
- First aid and CPR certified
- Electronic health records management
- Cleaning and sanitation protocols
- Patient education
Timeline
Medical Assistant Extern
AFC Urgent Care
03.2025 - Current
Customer Service Representative
Concentrix
09.2023 - 01.2025
Production Technician
Raytheon
01.2022 - 07.2023
Certificate of Technical Studies - Medical Assistant
Delta Technical College
High School Diploma -
Lake Attendance Center
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